Policy on Blocked Countries

[CnP.Support.SW]

Due to the changing nature of international money transfers and in the interest of easing the burden on our customers, we are now blocking donations from...

[[email protected]]

Hello,

We typically have deposits from them every day or so, but they have not transmitted a deposit since 12/08 (sweep ID 2751182) even...

[Monique]

Hi,

We already integrate with Salesforce, but would like to also have the transactions integrate with QuickBooks desktop so we don't have...

[smarkham]

Our financial admins are requesting a C&P-generated notification about the $1.50 daily deposit fee.

Currently, Settlement Reports display...

[SpencerGump]

I created a ticket and attended live support related to this issue, was told to post here. Looking for a reply ASAP as we are on the last day of a high-volume...

[jackdunn]

Hi there,

Our org has been inundated with donations the last few weeks, and we've had two instances now where a major donor tried to make...

[NobelityProject]

Is there a way to prevent declined transactions from posting to Salesforce? All our donations come into Salesforce with the stage "posted",...

[[email protected]]

Our executive team recently made a change in our accounting structure to not post donations to Regional Offices.

We built out our Opportunity...

[[email protected]]

The last couple days when I posted a donation in the Salesforce Virtual Terminal (check and cash donations) the Primary Campaign Source was not filling...

[Eric Pitts]

We have users who are using the Virtual Terminal to process transactions. But due to the amount of workflows/processes that we have on our opportunity...

[[email protected]]

Hello. I am having trouble adding a product to a form I am building in portal. I cannot find where to add the product even though the page is built and...

[Eric Pitts]

We have had some authorized transactions not make it into Salesforce. They show in Connect as Error. We have tried to re-post them from Connect. We have...

[[email protected]]

This would be similar in function to CnP Temp contacts, but in this case - the contact and donation records are already created in SF.

...

[dgarcia]

Hi C&P,

We are continuing in writing our donation submittal integration and we want to implement the reuse of existing payment methods....

[dgarcia]

Hi All,

We're trying to set up an integration with the C&P Salesforce API to submit a transaction and no matter how we try it we keep...