41 results in 0.0093 seconds.
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Issue Credit - Credit te
I was trying to issue credit for one of my recurring payments, but an error alert popped up. The name of the error is "null---(3501)", as reflected...
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Payment method wrong in Click and Pledge
We have a form in Gravity Forms collecting payment via C&P. In the last few days we've had a couple of people submit payment with a credit card but... -
Policy on Blocked Countries
THIS ARTICLE UPDATED 02-JUN-2022
Due to the changing nature of international money transfers and in the interest of easing the burden on...Last edited by CnP.Support.SW; 05-03-2023, 11:50 AM. -
Missing C&P Deposits
Hello,
We typically have deposits from them every day or so, but they have not transmitted a deposit since 12/08 (sweep ID 2751182) even... -
Is there an integration with Quickbooks Desktop?
Hi,
We already integrate with Salesforce, but would like to also have the transactions integrate with QuickBooks desktop so we don't have... -
Deposit Notification or Settlement Report adjustment
Our financial admins are requesting a C&P-generated notification about the $1.50 daily deposit fee.
Currently, Settlement Reports display...Last edited by smarkham; 09-17-2020, 12:34 PM. -
Donations captured online are not posting to Connect (or Salesfroce)
I created a ticket and attended live support related to this issue, was told to post here. Looking for a reply ASAP as we are on the last day of a high-volume...Last edited by SpencerGump; 08-31-2020, 12:11 PM. -
Fraud flag - anything we can do?
Hi there,
Our org has been inundated with donations the last few weeks, and we've had two instances now where a major donor tried to make... -
Declined transactions posting to Salesforce
Is there a way to prevent declined transactions from posting to Salesforce? All our donations come into Salesforce with the stage "posted",... -
Custom Question Update to Connect and SF Virtual Terminal
Our executive team recently made a change in our accounting structure to not post donations to Regional Offices.
We built out our Opportunity... -
Salesforce Campaigns not showing on Transaction or Opportunity Records
The last couple days when I posted a donation in the Salesforce Virtual Terminal (check and cash donations) the Primary Campaign Source was not filling... -
Virtual Terminal transactions - Error posting data to Salesforce email notice
We have users who are using the Virtual Terminal to process transactions. But due to the amount of workflows/processes that we have on our opportunity... -
Adding a product to a form
Hello. I am having trouble adding a product to a form I am building in portal. I cannot find where to add the product even though the page is built and...
Last edited by [email protected]; 08-23-2018, 02:05 PM. -
Error Transactions not making it to Salesforce
We have had some authorized transactions not make it into Salesforce. They show in Connect as Error. We have tried to re-post them from Connect. We have... -
Create function to match/apply online donations to already existing records in SF
This would be similar in function to CnP Temp contacts, but in this case - the contact and donation records are already created in SF.
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