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Policy on Blocked Countries
Due to the changing nature of international money transfers and in the interest of easing the burden on our customers, we are now blocking donations from...Last edited by CnP.Support; 12-24-2020, 09:43 AM.
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Missing C&P Deposits
Hello,
We typically have deposits from them every day or so, but they have not transmitted a deposit since 12/08 (sweep ID 2751182) even...
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Is there an integration with Quickbooks Desktop?
Hi,
We already integrate with Salesforce, but would like to also have the transactions integrate with QuickBooks desktop so we don't have...
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Deposit Notification or Settlement Report adjustment
Our financial admins are requesting a C&P-generated notification about the $1.50 daily deposit fee.
Currently, Settlement Reports display...Last edited by smarkham; 09-17-2020, 01:34 PM.
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Donations captured online are not posting to Connect (or Salesfroce)
I created a ticket and attended live support related to this issue, was told to post here. Looking for a reply ASAP as we are on the last day of a high-volume...Last edited by SpencerGump; 08-31-2020, 01:11 PM.
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Fraud flag - anything we can do?
Hi there,
Our org has been inundated with donations the last few weeks, and we've had two instances now where a major donor tried to make...
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Declined transactions posting to Salesforce
Is there a way to prevent declined transactions from posting to Salesforce? All our donations come into Salesforce with the stage "posted",...
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Salesforce Campaigns not showing on Transaction or Opportunity Records
The last couple days when I posted a donation in the Salesforce Virtual Terminal (check and cash donations) the Primary Campaign Source was not filling...3 Photos
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Virtual Terminal transactions - Error posting data to Salesforce email notice
We have users who are using the Virtual Terminal to process transactions. But due to the amount of workflows/processes that we have on our opportunity...
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Adding a product to a form
Hello. I am having trouble adding a product to a form I am building in portal. I cannot find where to add the product even though the page is built and...
Last edited by [email protected]; 08-23-2018, 03:05 PM.
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Error Transactions not making it to Salesforce
We have had some authorized transactions not make it into Salesforce. They show in Connect as Error. We have tried to re-post them from Connect. We have...
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Create function to match/apply online donations to already existing records in SF
This would be similar in function to CnP Temp contacts, but in this case - the contact and donation records are already created in SF.
...
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Reuse existing Payment Method
Hi C&P,
We are continuing in writing our donation submittal integration and we want to implement the reuse of existing payment methods....
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Null pointer exception thrown on getOperation
Hi All,
We're trying to set up an integration with the C&P Salesforce API to submit a transaction and no matter how we try it we keep...