223 results in 0.0081 seconds.
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Issue Credit - Credit te
I was trying to issue credit for one of my recurring payments, but an error alert popped up. The name of the error is "null---(3501)", as reflected...
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Integration w/ Salesforce disconnect . Error message when I try to re-establish it
We noticed that 2 donations didn't get sent to Salesforce and when I explored the transaction log, I discovered that the 2 systems were no longer connected.... -
Connect Click and Pledge to Salesforce
We have installed Click and pledge in Salesforce. Please complete the installation. Here is our organization id 00D8c000002h37Y -
Payment method wrong in Click and Pledge
We have a form in Gravity Forms collecting payment via C&P. In the last few days we've had a couple of people submit payment with a credit card but... -
"Deposit Discount Fee" — how is it calculated?
Hello,
We are looking for more information on how the "Deposit Discount Fee" is calculated for C&P Transactions?
...Last edited by smarkham; 11-12-2021, 12:22 PM. -
Mapping form fields to Salesforce Opportunity fields
I am new to C&P though have used other apps that integrate to Salesforce before. I'm trying to figure out how to map a field on the form to our Salesforce... -
Update recurring card exp date only and not the full card number
- It looks like the credit card expiration date of one of our donor's has been somehow updated on the Click & Pledge platform but it's not updated
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Donations captured online are not posting to Connect (or Salesfroce)
I created a ticket and attended live support related to this issue, was told to post here. Looking for a reply ASAP as we are on the last day of a high-volume...Last edited by SpencerGump; 08-31-2020, 01:11 PM. -
Custom form field mapped but not showing on front end
I added a custom field to our registration form and mapped it to a picklist field I created. However, when viewing the form on the front-end, the slot... -
Declined transactions posting to Salesforce
Is there a way to prevent declined transactions from posting to Salesforce? All our donations come into Salesforce with the stage "posted",... -
How to switch the C&P connected user
Hi, we need to switch the connected user for C&P in Salesforce. How do we do that? -
All online donations are going to "temporary contacts"
Hi,
Somehow all of the online donations are going to "temporary contacts" even those that match existing donors first, last &... -
Collect Sponsor Payment within Registration, but not require Attendee Names/Info
Hello,
We have a Registration Page where we are asking for Sponsors at certain levels.
The Registration form is currently providing... -
Custom Question Update to Connect and SF Virtual Terminal
Our executive team recently made a change in our accounting structure to not post donations to Regional Offices.
We built out our Opportunity...