Salesforce Upgrade Assistance

[[email protected]]

Our C&P/Salesforce connection is down, and a standard verification will not restore it. A message suggests the need for an upgrade. Could you please...

[jodina-mai]

Hi,

I'm getting the error in the image below when processing a temporary contact that was created by a VT transaction. I've checked and there...

[Monique]

1) When I enter a check through the Virtual Terminal on SalesForce or the back-end of Click & Pledge, the opportunity changes the payment method to...

[CradlestoCrayonsAdmin]

Hi.

Our agency is having issues. We made no changes to the Form connectors but now, starting this morning (that we know of) none of our donations...

[samanthap]

Every time I try to modify user permissions or deactivate a user in the connect platform, I am redirected to the login page. It has become impossible...

[samanthap]

Hello,

We are unable to process any donations through Click & Pledge. When attempting to process a recurring donation, I received a generic...

[Eric Pitts]

We have had some authorized transactions not make it into Salesforce. They show in Connect as Error. We have tried to re-post them from Connect. We have...

[andrea5j]

Hello, our monthly donations started declining this weekend. Not sure how to resolve this issue. No reason is given in the email notifying us. Please...

[[email protected]]

Hi, When I do the above, I get this error below.
"cnp-paas.evt.na42.visual.force.com says:
"There is a problem with the Salesforce...

[Kofo]

hello,

I received about 8 notifications of this error this past weekend. It looks like it is in reference to some recurring gifts that were...

[[email protected]]

Good afternoon,
we had a strange scenario occur and I would appreciate some help in understanding what happened and how to prevent this morning...

[[email protected]]

I am seeing a scheduled apex job with the class Maintenance_TemporaryContact aborting several times over the past week or so. Our system and other integrations...

[aschutjer]

Hi C&P!

We received the following error after manually entering a credit card donation:

"Apex script unhandled exception...

[aschutjer]

Hi C&P Friends,

Our org is receiving the following message:

"Apex script unhandled trigger exception by user/organization:...

[samanthap]

Hello,

We have a custom field mapping set up to complete a field on Opportunity called Medium. The mapping in C&P Settings will only...