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Unable to log in to CONNECT
Hi, all staff with C&P accounts at my organization are currently unable to access C&P Connect. We aren't being issued codes to confirm our email...
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Integration w/ Salesforce disconnect . Error message when I try to re-establish it
We noticed that 2 donations didn't get sent to Salesforce and when I explored the transaction log, I discovered that the 2 systems were no longer connected....
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How to edit sidebar on campaign forum builder
I am unable to edit the sidebar on my campaign form in the form builder section of click & pledge. I know that the sidebar was originally created...1 Photo
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Error in processing Temporary Contacts
Hi,
I'm getting the error in the image below when processing a temporary contact that was created by a VT transaction. I've checked and there...
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Payment form not posting to Salesforce
Hi.
Our agency is having issues. We made no changes to the Form connectors but now, starting this morning (that we know of) none of our donations...
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Can't modify user permissions
Every time I try to modify user permissions or deactivate a user in the connect platform, I am redirected to the login page. It has become impossible...
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URGENT: Unable to process donations
Hello,
We are unable to process any donations through Click & Pledge. When attempting to process a recurring donation, I received a generic...
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Error Transactions not making it to Salesforce
We have had some authorized transactions not make it into Salesforce. They show in Connect as Error. We have tried to re-post them from Connect. We have...
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Monthly donations declining
Hello, our monthly donations started declining this weekend. Not sure how to resolve this issue. No reason is given in the email notifying us. Please...
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Sorry but we have encountered an error while posting the data to your Salesforce acct
hello,
I received about 8 notifications of this error this past weekend. It looks like it is in reference to some recurring gifts that were...
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Duplicate receipts & Opportunities
Good afternoon,
we had a strange scenario occur and I would appreciate some help in understanding what happened and how to prevent this morning...
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Apex job Aborting
I am seeing a scheduled apex job with the class Maintenance_TemporaryContact aborting several times over the past week or so. Our system and other integrations...