Update recurring card exp date only and not the full card number

[Monique]

1. It looks like the credit card expiration date of one of our donor's has been somehow updated on the Click & Pledge platform but it's not updated

...

[SpencerGump]

I created a ticket and attended live support related to this issue, was told to post here. Looking for a reply ASAP as we are on the last day of a high-volume...

[jackdunn]

Hi there,

Our org has been inundated with donations the last few weeks, and we've had two instances now where a major donor tried to make...

[Monique]

Is there a way to make the convenience fee on Virtual Terminal Tax Deductible?
I would love for the total amount charged (donation & convenience...

[Monique]

I'm looking for a monthly settlement report that would show transactions subtotaled by batch to help match the deposits to our bank account (I understand...

[Monique]

Hi,

Somehow all of the online donations are going to "temporary contacts" even those that match existing donors first, last &...

[[email protected]]

Hello!

I had a monthly donor call wanting to increase their monthly donation amount. I could not find anywhere in Connect to update this...

[HOPEnoelia]

Hi,

I'm having trouble with the VT existing patron lookup.

When we enter the email or contactid, nothing is found even though...

[kuhlemann]

I used a C&P template and uploaded our logo as the image, I resized it and it looks good in Preview but when it is sent via email test the image is...

[GSD | HH]

Can someone help me understand what "Live Stream" is? I can't seem to find any documentation on it.

Any help appreciated....

[[email protected]]

This would be similar in function to CnP Temp contacts, but in this case - the contact and donation records are already created in SF.

...

[[email protected]]

Problem / Difference with Custom Mapping - Causing more contacts to show up in CnP Temporary Contacts.

I've noticed an increase in the #...

[thomasatcots]

Hello - my question concerns the C&P Temporary Contacts app - this is currently only workable with Salesforce if we switch back to the Classic experience....

[rcaustria]

Hello! Just wondering if Click and Pledge allows donors to register when donating so that their relevant info (name, contact info, payment info) can be...

[atucker294]

How do we edit the C&P Online Record Type Label?

Please see the attachment for more detail....