Hi There,
Could you please help us with how we can set up our payment forms to accept business donations and also map the donation to the...
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"Deposit Discount Fee" — how is it calculated?
Hello,
We are looking for more information on how the "Deposit Discount Fee" is calculated for C&P Transactions?
...Last edited by smarkham; 11-12-2021, 11:22 AM.
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Is there an integration with Quickbooks Desktop?
Hi,
We already integrate with Salesforce, but would like to also have the transactions integrate with QuickBooks desktop so we don't have...
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Donations captured online are not posting to Connect (or Salesfroce)
I created a ticket and attended live support related to this issue, was told to post here. Looking for a reply ASAP as we are on the last day of a high-volume...Last edited by SpencerGump; 08-31-2020, 12:11 PM.
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Fraud flag - anything we can do?
Hi there,
Our org has been inundated with donations the last few weeks, and we've had two instances now where a major donor tried to make...
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monthly settlement report that would show transactions subtotaled by batch
I'm looking for a monthly settlement report that would show transactions subtotaled by batch to help match the deposits to our bank account (I understand...
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All online donations are going to "temporary contacts"
Hi,
Somehow all of the online donations are going to "temporary contacts" even those that match existing donors first, last &...
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Update Monthly Donation Amount
Hello!
I had a monthly donor call wanting to increase their monthly donation amount. I could not find anywhere in Connect to update this...
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Virtual Terminal Existing Patron Lookup
Hi,
I'm having trouble with the VT existing patron lookup.
When we enter the email or contactid, nothing is found even though...
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C&P Designer Not resizing images
I used a C&P template and uploaded our logo as the image, I resized it and it looks good in Preview but when it is sent via email test the image is...
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"Live Stream" - What is it?
Can someone help me understand what "Live Stream" is? I can't seem to find any documentation on it.
Any help appreciated....
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Create function to match/apply online donations to already existing records in SF
This would be similar in function to CnP Temp contacts, but in this case - the contact and donation records are already created in SF.
...
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Custom Mapping Problem? CnP Temporary Contacts
Problem / Difference with Custom Mapping - Causing more contacts to show up in CnP Temporary Contacts.
I've noticed an increase in the #...