Missing Autoresponder

[mjblarson]

Greetings-

I've looked at this order in SF and can't find a reason why the autoresponder wouldn't have triggered, but it didn't. If you can...

[mjblarson]

Greetings!

I'm having an issue with payment forms for a campaign in which I've enabled the additional fee option AFTER having created payment...

[mjblarson]

Thanks - I'm seeing a campaign listed on the transaction record in Connect - screenshot attached. I looked at some other records and the campaigns match,...

[mjblarson]

Awesome - thank you for doing that digging...I knew it must be some detail I'd overlooked. A couple follow-up questions so that I'm fixing this correctly...

[mjblarson]

Absolutely - thanks for checking things out:

Order 60622-2012121911533102556 should have fired "Chair Ack and Tax Letter - Bettmann"...

[mjblarson]

Greetings-

Our autoresponder stopped firing about 5 days ago for some reason - I'm worried I missed a notice about an upgrade I needed to...

[mjblarson]

Hi!

Thanks for the information - yes, it was a custom payment. I didn't realize they had to be handled manually, so I'll pass that along....

[mjblarson]

Greetings,

We're beginning to use Shoutout (and love it!) and I have a volunteer who was going into the Swiper1 app to send a shoutout to...

[mjblarson]

Perfect, and yep, the clone function is easy...just wanted to be sure I was thinking about it right.

Thanks again!

Best - M

[mjblarson]

I got it to catch the transactions - thanks so much for your help! To be clear for future setups, even if I want payments to receive the same letter,...

[mjblarson]

Got it - thanks! I'll try that today...I knew that there was some combination I wasn't trying...it seems so obvious now.

M

[mjblarson]

I'm struggling to get my autoresponder to catch a recurring payment that was just processed a couple of days ago. I have three other payments in the same...

[mjblarson]

Got it - thank you...I was able to find that. The value is passed in both the Social and Public comment fields...I just wasn't looking far enough down....

[mjblarson]

Ok, so now I'm lost again...I had looked at C&P Data and that's where I had gotten one of the wrong field names...the XML data show this:
...

[mjblarson]

Thanks, it sounds like the XML values is what I'm looking for. Where can I find/see the XML values for all fields on any given form?