Upgrade request

[Lyda]

Hi, please upgrade:

Account Information:

Click & Pledge account name: Green Teams of Canada
Salesforce Organization...

[Lyda]

So does GROSS deposit mean that if someone donates $100 through visa.. there is no fee deducted? but there is a fee deducted with Discover and ACH prior...

[Lyda]

I checked our bank account and the $100 is in there now. Does it typically take that long? and also.. isn't a percentage knocked off for processing? All...

[Lyda]

I have not heard from iATS yet, what steps can I take to have this sorted out today? I'm concerned. Where are payments going?

[Lyda]

I clicked "back" and clicked on verify again, this time it went to login.. I filled that all out, clicked accept and then it brought me back...

[Lyda]

I did not know what "Connect" was. So I just logged into our Click and pledge account, clicked on settings (under the word launcher), clicked...

[Lyda]

The stuff you wrote sounded like mumbo jumbo to my non techie brain.

To summarise: 1) you've upgraded our Salesforce instance with...

[Lyda]

I hope I'm in the right forum. When someone donates money through our Click & Pledge online donation form, what is the process after that? When will...

[Lyda]

When a Canadian charity issues a charitable receipt to an individual, as you know we need to issue it to a first name, middle initial and last name. If...

[Lyda]

hi, I was going to ask you how to change it so a donor didn't have to scroll!! .. I have followed your instructions and put the new iframe code (I have...

[Lyda]

I have no idea what activate the process means or what happened to disable it. I haven't touched anything in there. Perhaps our Salesforce person did?...

[Lyda]

11.24am (PST)
Your request to install package "Click & Pledge Payment-as-a-Service Click & Pledge Payment-as-a-Service" was unsuccessful....

[Lyda]

at 11.37 (PST):

Your request to install package "Click & Pledge Payment-as-a-Service Click & Pledge Payment-as-a-Service"...

[Lyda]

Should I be taking action on my end? Or are you updating and working on things?

[Lyda]

Is it obvious that I don't know what I'm doing yet? 00D410000013MHf