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access has been granted. we print the SF campaign code on a response device so we know which SF campaign to associate the gift with....
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Updating Recurring Campaign
Hi,
I've read through the documentation of the new Campaign setup. We do not use SKU at all and we do not want to use SKU. Our current set up...
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Mapping Tracking Code
Hi,
We are appending a tracking code on our donation forms, for example: https://urm.org/n/easteremail2022/?t...43741&mwsc=URM...
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ok so we are back to square one...as I had mentioned, I went to Connect like you asked me to and credited there and I got the message that said Credited...
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I got confused since you're asking for the order number again...i had posted the correct one when I created the post originally: Not able to Issue Cr...Last edited by mjokiman; 03-08-2022, 10:47 AM.
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I'm not sure I follow. This post is in regards to this order # 36448-220103091523474 Thus this is the transaction that I credited through Connect as...
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I was clicking on the Issue credit on the recurring details page, where I would expect to be able to do the refund. That was not happening. So it's an...Last edited by mjokiman; 03-04-2022, 09:37 AM.
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yes it said
Credited successfully.
But it didn't update the opportunity record in Salesforce.
I have staff members who do not have...
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Not able to Issue Credit
Hi, i'm trying to issue credit for this transaction 36448-211203093223304. It is a recurring transaction that we cancelled. We're not able to issue credit...
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Thank you for the quick response. I really appreciate it. I've brought this issue up to our agency that created the form.
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Here's another transaction where only the credit card fee was processed 36448-2202221526111413089. Will you be able to let me know if the donor attempted...
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Recurring Transactions Did Not Process
Hi, we set up a recurring transaction in December 2021. Order # 36448-211214132514844. I just noticed there hasn't been any transactions processed....
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Gateway Invalid argument error
This donor made a $20 donation plus the cc fee of .38c. Only the 38c went through 36448-2201221820169736802.
This one had the gateway invalid...
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New Pricing Clarification
Hi,
I received notification about the new pricing effective April 2022. This is what it says: There will be different pricing plans for...
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Here are order number for missing transactions 36448-1908141327181652920 36448-1811202124177507065
I would think you'd be able to identify at least...
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