Virtual Terminal Error - Attempt to de-reference a null Object

[KMartin]

She is able to access it now. Thanks!!

[KMartin]

We have staff trying to access the virtual terminal and they are receiving the following error: "Attempt to de-reference a null object. an unexpected...

[KMartin]

Thank you for clarifying. This will help us plan in the future....

[KMartin]

We had an event this week where our donors were choosing to pay the processing fee, so we added it to the swiper1 app as an additional fee (3.77% with...

[KMartin]

When we login to our Connect account we are seeing our main account with the correct account number and some other accounts that are not our account number...

[KMartin]

order numbers: 30671-2008071409228810731, 30671-2008072223053061177, 30671-2008062246451488880.

[KMartin]

Hi - we have a campaign called "In Memory of Memo", in the connect form. We are using the correct salesforce Campaign ID in the Connect Campaign/payment...

[KMartin]

Hi - we have a donor that has set up recurring transactions. Today she called to update her credit card number. In Salesforce I went to C&P Recurrings...

[KMartin]

Any updates on when this feature will be available?

[KMartin]

Hi! We are having an issue where Additional Fees are creating a separate opportunity in Salesforce when coming from Connect campaigns. In our C&P...

[KMartin]

Thank you! I just needed to know where to look. Have a great day!

[KMartin]

We have received notice that 2 of our recurring transactions were unable to be processed. The first was on Tues 7/16, the other was today 7/18. Where...

[KMartin]

Hi - we processed a transaction through the box office on 4/11/2019. We keep receiving the error below in red. We received another message about it this...

[KMartin]

The dates were not expired. The latest update released March 15 has corrected the issue. Thank you....

[KMartin]

The boxes for the categories are checked. Now it is showing 2 categories even though multiple are checked off. Since I can't send pictures I uploaded...