Possible blacklisted patrons

[ss57]

Thank you. I do understand the nature of the problem, which makes it all the more inconvenient to not have detailed transaction information readily a...

[ss57]

I have several people receiving declines. Here are the names and last 4 of card number:

Jim F. 9957
Katrina S. 9348
Alisha D....

[ss57]

I used the verify tool (https://verify.faas.cloud.clickandpledge.com) and found that we had a bug in our code that messed up the EFT check number. Strange...

[ss57]

I think I found the source of this error. I recreated it by using the EFT portion of our donation page: https://www.ywamsf.org/donate. I've been studying...

[ss57]

I agree, it is strange. I spoke with one of the two donors last week and I suggested he do a browser refresh (F5). I had thought that would reload the...

[ss57]

The URL is https://www.ywamsf.org/donate. We also use https://www.ywamsf.org/payment.

[ss57]

Correct me if I'm wrong, but the status of the form builder doesn't affect FaaS pages. I've been running in Live mode for 3 months, so this is a problem...

[ss57]

Really? I was sure this was a different problem. This is cut from the XML data:
<TransactionDetail>
<OrderNumber>140912224855...

[ss57]

I'm sorry for burdening you, but I don't know another way to research these things. A donor by the name of Kim J. has tried twice recently to donate using...

[ss57]

Thank you. I believe I know what happened. Last week our developer forgot to change the production mode when he copied our code to the production site....

[ss57]

Strange.

It is Keith C.

[ss57]

As I was clicking "post" I noticed that all of the IDs end in "0000". It seems that there's a problem with the credit card number...

[ss57]

I have another donor whose credit card is consistently being declined. I would like someone to research this case to determine the cause of the declined...

[ss57]

One of our donors was sent a Click and Pledge error message. This is very unprofessional and an inappropriate way to report error messages. Why was this...

[ss57]

Yes, I think you have answered my question. Let me restate just to be sure.

When data is sent from a web form to the FaaS API, the data is...