Receipt sent to recurring donor when send fields are false

[cperrius]

See below - this reply from Support indicates that we DO have credit card info and can run new transactions? That contradicts what I have heard everywhere...

[cperrius]

Thanks Dan! We tried to make this change in the layout but the Recurring Detail screen won't show it, as if locked against layout changes.
Did...

[cperrius]

Yes that was the older question. The newer question is after canceling in the C&P portal, what do we do in *Salesforce* in the meantime to cancel...

[cperrius]

So what is the suggested procedure for maintaining accurate salesforce records on recurring donors now? In the C&P Recurring screen I see recurring...

[cperrius]

Also in the C&P Recurring / Recurring Detail screen in Salesforce, this recurring transaction shows a blank in the "Upcoming Receipts" ...

[cperrius]

We send receipts through salesforce and send receipt for only the first of recurring donations, not every month.
Our donation page (https://ww...

[cperrius]

Is there a credit or refund transaction number or other information to share with the customer? We want to issue refund information to the customer.