Multiple charges generated for single payment in SF

[Roy]

Regarding my request from January 21 for for specific XML: do we have an ETA for this?...

[Roy]

We are working with SalesForce to come up with a solution to the situation where our system does not receive a reply from C&P. Now we know that you...

[Roy]

We are using the PaaS library. We have not changed anything in our payment process or UI. But in January, we processed 39k payments with only 6 of these...

[Roy]

The issue is that our system apparently did not get a recognizable return code from the first 2 transactions. If we had, we would have created a TLI...

[Roy]

Here are 3 for the same payment. The last one is what posted to our system: ...

[Roy]

The Order Numbers are always unique. We retain one, but have to issue credits for any extras associated with a single purchase.

[Roy]

It is a custom form using the API and PaaS library.
I don't think these are double click situations. In 2 recent cases, the first had 2 C&P...

[Roy]

Beginning in mid-May, 2015, we have had a dramatic upsurge in the incidence of multiple C&P charges being posted for a single payment made in our...

[Roy]

My account is 26809, organization name FinAid App 800-844-2207. We suspect the fraud risk screen is blocking payments from Viet Nam, Ghana and Brazil,...

[Roy]

Gisele L.
David P.

[Roy]

We have been getting a rash of "stutter payments", mostly from foreign sites. The pattern is that the customer will have a succession of failed...

[Roy]

We're using the C&P Salesforce PAAS library. We've been getting some double payments in C&P.

This appears to happen because after...

[Roy]

I don't understand why most white listings work, but some don't. We ended up giving Elena G. a comp. Tiana turned out to be another issue altogether....

[Roy]

Thank you for taking care of Elena. Tiana is the name on the email I was given, but probably John S. was the user. See if you get a hit on him....

[Roy]

Here are my white list fails

Thank you for looking but neither Rina or Avraham are among my repeat declinees.

I learn of these...