Event Management Tool not working properly

[cliff.archey]

Hello,

We just started trying to set up our events page using the Click and Pledge event management tool for Salesforce, and have run into...

[cliff.archey]

So I'm assuming in order to update the credit card information for a recurring donor, I just need to create a new one and delete the old one?

[cliff.archey]

Hello,

I noticed in this response that you indicated release 9.0 would enable the ability to update the credit card information of a recurring...

[cliff.archey]

The only area where I see XML is listed as follows: ?xml version="1.0" encoding="UTF-8"?

The form used for the transaction...

[cliff.archey]

Yes, one of the transactions was cleared up by the donor's credit card company, and now works. However, for the other transaction, the reason is marked...

[cliff.archey]

Yes, I see the following error message in SF:

Insert failed. First exception on row 0; first error: INVALID_EMAIL_ADDRESS, Email: invalid...

[cliff.archey]

Hello,

I am having difficulty with 2 new donors whose cards are being rejected. Each time they try to process, an error message appears...

[cliff.archey]

Hello,

The following transaction order number from 12/22/13 has not posted to Salesforce: 1312222153373911007

We have tried...

[cliff.archey]

Hello,

I have submitted several requests related to the difficulty one major donor is having making a donation through our custom api at...

[cliff.archey]

Hello,

We just received our recently order Swiper1 credit card swiper. When trying to process a transaction using the swiper in "Production"...

[cliff.archey]

Hello,

This is a continuing issue. I have had 2 separate donors, one who continues to struggle, and a new donor, in the past 12 hours attempt...

[cliff.archey]

Hello,

I have several questions that involve both API and Salesforce integration:

1.) We are looking to create custom donation...

[cliff.archey]

Thank you. My only question in response is how to push the credited information to Salesforce in order to ensure they are not being credited for more...

[cliff.archey]

Hello,

We just received a notice of one donor processing a single $500 transaction 4 times in less than a minute. I'm assuming this has...

[cliff.archey]

Hello,

Thank you for checking in. I wanted to see if there was success with the donor's processing before responding. It seems as if both...