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"Invalid MerchantID/RegKey combination" Error
Hello,
We recently got a lot of transactions declined with "Invalid MerchantID/RegKey combination" as the status detail. I am not...Last edited by franharrington; 09-18-2020, 12:22 PM.
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Exchange rate difference on refund?
We are US based and a donor from Canada recently made a $500 donation and asked us to credit this transaction. We credited the transaction and she wrote...
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Force recurring donations to use new receipt settings?
Hello,
We have edited our receipt settings to send all notifications to an additional address, but this doesn't seem to be working for recurring...
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See when recurring transaction was cancelled?
Hello,
Is there a way to see when a recurring transaction was cancelled in Connect?
We aren't sure if one of our donors was...
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Temporary Contact keep returning after being processed
We have a person who keeps coming up in temporary contacts, and after we process them they return (usually about a day later).
We don't...
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Showing both donation amount and "additional fee" on one email receipt
Hello,
Is it possible to show the donation amount, additional fee, and total all on the same receipt?
Right now our receipt...
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Plans for updates hardware?
Hello,
We have been using swipers for a few years and always had issues with them not working on certain phones (even ones that were listed...
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Nothing was deleted intentionally. We processed the temporary contact that was created when the opportunity came in. That was it. We have noticed it is...
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