Unable to Push Transactions to Salesforce

[annagore]

Hi there,

I have three dropped transactions that I've been unable to Push to Salesforce. When I try to use the feature it appears to work,...

[annagore]

Hi there,

I've confirmed that the transactions have posted in Connect, and I'm able to push them to Salesforce. But for some reason they...

[annagore]

Hi there,

I've used Click and Pledge Connect to update credit card information for some of our monthly donors. Ever since the update their...

[annagore]

Leslie H was the web form
Peter B was using Virtual Terminal

[annagore]

Hi there,

How can I tell which account this is associated with? We do have 2 accounts....

[annagore]

Oops, Peter B would have been on August 27

[annagore]

Hi!

Thanks for looking into this. In addition to the declined card I tried to run myself, I've received a couple similar complaints from...

[annagore]

Hi there,

I've tried to process a transaction several times, but keep getting Error Code 5001 (Decline)

I've contacted our member...

[annagore]

Hi there,

I'm hoping you can try to re-set the recurring subscription for our patron Cathy K. again. She's assured me that the transactions...

[annagore]

Hi there,

At least one transaction has not posted from Click and Pledge to Salesforce, likely due to a Salesforce issue we had this morning....

[annagore]

Hi there,

You would find it under Account # 24375. (We have three Click and Pledge accounts)

[annagore]

Hi there,

One of our members (Sharon T.) has had repeated problems with her recurring payments. She's updated her credit card information...

[annagore]

Hi there,

Yes, we do have more than one account. you'll find this transaction under 24375

[annagore]

Hi there,

I'm hoping you could look into the reason for a declined transaction again for me.

A new member, Matthew J, has seven...

[annagore]

That's correct. Please run the transaction and continue her recurring transactions every month.

Also, could you answer my more general question...