Thank you message not being included

[dstoker]

Thanks and thanks. Indeed tricky with email, I've been there. Having dealt with multiple vendors my recommendation would be to separate your general client...

[dstoker]

In light of the change can the character limit on the "Address/Organization Information" field please be extended since it will now incorporate...

[dstoker]

Thank you.
Just a bit of feedback - communication is everything in fundraising. Suddenly removing the thank you message to donors with the notification...

[dstoker]

Since Thurs Feb 5, 2014 our receipt has been going out without the Thank You Message included (4 transactions).
I cannot see a pattern by checkout...

[dstoker]

Has this changed since 2012? Is there a way to test eCheck transactions?

[dstoker]

How will it work for future scheduled payments? Does this "Do Not Honor" message effectively stop the recurring schedule or will the system...

[dstoker]

We are having trouble with a recurring gift.
In November 2013 it was denied due to an expiration date issue. We cancelled, worked with the donor...

[dstoker]

Thank you.
And the 31st transactions now appear in the Credit section as of 3:20 pm EST.

[dstoker]

Thank you for confirming, yes I only want to credit back transaction number: 1312310141232622634
None of the others.

[dstoker]

Thanks. Salesforce was not the problem. They all show in Salesforce as Opps, Transactions, and C&P Data, with no error messages in the C&P data...

[dstoker]

Thank you. I am getting the same result (nothing for 12/31 in Credit Transaction search although visible in regular Report search).
Here are a sample...

[dstoker]

I know it is probably a high volume day which might be part of the answer but we had some transactions today, Dec 31st, that the donors mistakenly submitted...

[dstoker]

We were able to replicate the error when using a comma or other special character such as $ in the Other field on our FaaS form. Any advice for our web...

[dstoker]

A donor is reporting not being able to checkout with a transaction amount of greater or equal to $10,000 but less than $50,000 on an AMEX.
My checkout...

[dstoker]

Testing the fundraiser experience I think the adding of an image is rather cumbersome, particularly having to edit an image down to 85X85 and also in...