Fraudulent Donations

[kwclick5]

Thanks for updating me on this! I didn't get an email notification, so I didn't notice this until today.

We just had two donations from the...

[kwclick5]

Just wanted to check in to see if there was any update on this. This is still happening for our donors (not all of them, but enough that it's quite a...

[kwclick5]

Yes our site is working now. Thanks for the insight into what could be causing the issue and for your work in troubleshooting it.

[kwclick5]

Can you confirm that it was something that you changed that fixed it? And do you think it will stop working again today? Trying to see if it's safe to...

[kwclick5]

Yes I just tested it and it appears to be working.

[kwclick5]

Actually, the embedded forms without the plugin now appear to be working correctly. Did you change anything? We didn't change anything.

[kwclick5]

I did a quick test and the plugin does appear to make it work: https://beacons.discovery.org/test/. However, we won't be able to use the plugin for all...

[kwclick5]

We had the plugin before, but it doesn't work right with multisite yet so we weren't able to use it for our forms. Our developer also noticed that it...

[kwclick5]

Okay, thanks. I did just go test a standalone form and you're right it seems to be working. We aren't using the WordPress plugin (even though we have...

[kwclick5]

We're experiencing this issue as well on our forms. Here's one page in particular that isn't working: https://www.discovery.org/id/csc-eoy/. We've gotten...

[kwclick5]

Okay, thanks!

[kwclick5]

We’ve had a prospective new donor reach out to us to say that they weren’t able to submit a donation. I found three failed transactions on...

[kwclick5]

Please upgrade our Salesforce apps to the new release. Our org id is 00D6g0000023NkX and we have granted 1 week access. Thanks for your help!

[kwclick5]

Thanks for confirming about not needing FTP details.

I had the problem in Chrome private browsing (I'm on version 87.0.4280.88 right now,...