WooCommerce C&P Gateway plug-in crashes WordPress website

[Jennifer]

Thank you so much!!

[Jennifer]

The plug-ins have been installed but not activated.

[Jennifer]

It's not installed now because it was removed after it crashed the system. I will talk to our web person about getting them installed again but not activated....

[Jennifer]

I've just submitted the website log-in info on a trouble ticket.

[Jennifer]

Okay, I'm with you now. I'll get the info from our Marketing person, submit the details through a trouble ticket and then post here once it is done....

[Jennifer]

Well, obviously I don't know what that means so continuing to ask me using the same language is not going to help. I asked the developer that helped...

[Jennifer]

I've submitted the ticket and granted access for one week.

[Jennifer]

I am that person but it sounds like this is something that our IT consultant may be able to provide me. Once I find out and get the ticket submitted,...

[Jennifer]

I can submit a ticket but I'm not sure what you mean by "FTP and admin login details". Can you please explain?

[Jennifer]

We have tried twice to install the WooCommerce shopping cart plug-ins to our website and both times it has crashed upon trying to activate the C&P...