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CnP.Support.AM

C&P Support

Joined: 11-22-2015

Location: Blacksburg, Virginia US

CnP.Support.AM replied to Bitly Inactive

in Salesforce Event Management

Yesterday, 09:26 AM
Ah, you are referring to the C&P Connect Bitly integration. Please note that Salesforce Bitly integration won't work for Connect. You need to create...

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CnP.Support.AM replied to eCheck Option

in Connect

Yesterday, 09:02 AM
The File Transfer Protocol (FTP) is a standard network protocol used for the transfer of computer files between a client and server on a computer network....

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CnP.Support.AM replied to Gravity Forms Click & Pledge - IP address issue

in Gravity Forms

Yesterday, 08:51 AM
Good day @upower

We have addressed the above issue in today's release. Please update to the latest version: https://forums.clickandpledg...

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CnP.Support.AM replied to Bug: Order Number not being populated when resending email notifications C&P v .008

in Gravity Forms

Yesterday, 08:48 AM
Good day @PatODay

The above issue has been fixed in the today's release. Please update to the latest version: https://forums.clickandple...

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CnP.Support.AM replied to Bitly Inactive

in Salesforce Event Management

Yesterday, 07:40 AM
The above message is not related to Bitly, it is about your C&P Account and Salesforce connection message. Please re-establish the connection by following...

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CnP.Support.AM replied to Event Registration Email PDF attachment error

in Salesforce Event Management

Yesterday, 07:14 AM
The reason for the new error is because the user doesn't have delete access to the opportunity object. Would you please grant us login access from that...

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CnP.Support.AM replied to Help with setting up Form Assembly connection

in API: Form-as-a-Service [FaaS] Group

Yesterday, 05:46 AM
Good day @Mark Stark

We found that you are already communicating regarding the above case. We are reviewing the possibilities and will update...

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CnP.Support.AM replied to Donations not posting to SF HELP HELP HELP

in Salesforce Donor Management

Yesterday, 05:36 AM
Regarding the error which you are referring to is for transaction order number: 1701161007360502721 dated 1/16/2017 which was processed from Event: Spring...

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CnP.Support.AM replied to Bitly Inactive

in Salesforce Event Management

Yesterday, 03:01 AM
Good day @[email protected]

Would you please share the complete message you received regarding update failure?

We just reviewed...

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CnP.Support.AM replied to Donations not posting to SF HELP HELP HELP

in Salesforce Donor Management

Yesterday, 01:43 AM
Good day @briegull

We reviewed and all seems to be fine....

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CnP.Support.AM replied to Error when trying to merge contact in temporary contacts

in Salesforce Donor Management

Yesterday, 01:37 AM
Good day @jkwok

Please add the following permission sets to the user and let us know if they find any issues.

...

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CnP.Support.AM replied to Omit Card Holder information when processing a Free Ticket in the Box Office

in Salesforce Event Management

Yesterday, 01:32 AM
Good day @Lhotse

Please note that in case of the free ticket there will be NO card information needed. The payment will process as a custom...

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CnP.Support.AM replied to Install C&P Salesforce Apps (Donor Management (PaaS) and Events)

in Salesforce Upgrade Assistance

10-16-2019, 09:32 AM
NO, that is not what we are asking you to do. Is it possible for you to join the LIVE support today so that we can share the screen and explain how it...

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CnP.Support.AM replied to How to restore a deleted campaign

in Connect

10-16-2019, 08:48 AM
Please see:

Do you see your Campaign listed in the above inactive Campaign list?...

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CnP.Support.AM replied to Error on Custom Mapping Page.

in Salesforce Donor Management

10-16-2019, 03:38 AM
Good day @[email protected]

It looks like you are entering the owner ID directly. Please note that it is a lookup field, when you enter...

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CnP.Support.AM replied to Need help with upgrade

in Salesforce Upgrade Assistance

10-16-2019, 02:48 AM
Good day @lchandler

We have upgraded your instance as requested.

You may want to subscribe to the 2 channels in our forum:...

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CnP.Support.AM replied to Install C&P Salesforce Apps (Donor Management (PaaS) and Events)

in Salesforce Upgrade Assistance

10-16-2019, 02:09 AM
Good day @Samiam

The domain which you referring to is custom domain but NOT force.com site. We ask you to set up the force.com domain. ...

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CnP.Support.AM replied to Donation Amount buttons do not have commas

in Connect

10-15-2019, 09:13 AM
The above request has been considered and we are working on it. As of now, there is NO ETA.

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CnP.Support.AM replied to SMSgiving not sending response text messages

in Connect

10-15-2019, 05:40 AM
Good day @Monique

We just reviewed your account and found NO issues. We sent SMS and received the form link as expected. Please see:
...

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CnP.Support.AM replied to User getting error in C&P Alias screen

in Salesforce Donor Management

10-15-2019, 05:33 AM
Can you please ask that user to view the Alias record now and let us know what they see?

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