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[CnP.Support.AM]

Good day @[email protected]

We have upgraded your instance as requested.

Please establish the connection now.
...

[CnP.Support.AM]

Good day @mjokiman

The order number which you have shared is NOT valid/correct. Would you please share the correct order number so that we...

[CnP.Support.AM]

Good day @Simon

We have fixed it.

Please check and let us know if we can be of any further assistance.

[CnP.Support.AM]

Good day @[email protected]

Would you please share the order number which you don't see in Salesforce after processing it?
...

[CnP.Support.AM]

Good day @lchandler

We reviewed the most recent ticket purchases and it shows "Registered/Attended". Would you please share the...

[CnP.Support.AM]

As stated above the receipt templates in Connect and in C&P Designer are completely editable and you have full control over to change colors and fonts....

[CnP.Support.AM]

We just reviewed and noticed that there are NO "Default Items" added to the Virtual Terminal under C&P Settings. To avoid that, we suggest...

[CnP.Support.AM]

PS: regarding the 'email opt-out', yes, they will receive the Autoresponder. However, in the case of templates, those templates in Connect and Autoresponders...

[CnP.Support.AM]

Good day @mjokiman

Would you please ask that donor to take a screenshot of that receipt and point us which gray text they are referring to?...

[CnP.Support.AM]

Good day @[email protected]

Would you please grant us login access to your Salesforce instance and share the order number of the transaction...

[CnP.Support.AM]

We have upgraded your Salesforce instance as requested.

It is always best practice to re-establish the connection after each upgrade....

[CnP.Support.AM]

It looks like you have processed the transaction before hitting the update settings button. We simply reposted the transaction it works like a charm....

[CnP.Support.AM]

Good day @EPIKproject

Sorry for the delay. Since these are the third party tools from Google, it is taking some time to scratch the information....

[CnP.Support.AM]

Please note that the Salesforce Campaign defined in Connect (affecting the entire transaction) will be deprecated from Connect. Please review C&P...

[CnP.Support.AM]

PS: for the existing recurring, we do have an option to change the next installment date, so moving forward the card will be charged on the new date....

[CnP.Support.AM]

Good day @jasonleming

The option you are referring to is future date transaction and it exists in Virtual Terminal. Through Virtual Terminal,...

[CnP.Support.AM]

Good day @Hebahs

I have forwarded it to our accounts team and they will be contacting you shortly.

[CnP.Support.AM]

Good day @erogers

Would you please grant us login access to your Salesforce instance and share the order number so that we can review it?...

[CnP.Support.AM]

Good day @jasonleming

It looks like your account was not connected to SF when the above transaction processed on 2nd Nov. However, we have...

[CnP.Support.AM]

Good day @[email protected]

I have forwarded it to our accounts department and they will be contacting you shortly.