Double the Donation Autoresponder emails not being sent

[Kate]

I've reconnected with both SF and DTD in all instances referenced here. I do think that DTD is integrated, because the companies are showing up as a link...

[Kate]

Here is the same problem in another instance. Last auto responder went out on 12/3/19. Order number 17481-2102112350504888224, also on 2/11, and 17481-2102121115491448893...

[Kate]

I was on live support with Amanda about this issue for one of my instances. She found that it's hadn't been updated in a year and thought that might be...