Live Support Cancelled Memorial Day - May 29, 2017

[CnP.Support]

Date: May 29, 2017

Live Support will be cancelled on May 29, 2017 in observance of the Memorial Day.

We will back online on...

[CnP.Support]

Good day AlexSH

There is nothing that we need to do at C&P. We do not do any deposits for this purpose as the MID has not changed....

[CnP.Support]

Good day nextgen

The credit card "USED" is not attached to a Contact but it is set for a Transaction. The card reference is not...

[CnP.Support]

Good day AlexSH

May I ask what you mean by "getting rid" of Temporary Contact?

Not sure what you mean.. please e...

[CnP.Support]

tab85

Yes and you can clearly see this if you login to Connect. The order shows as having been credited.

The issue you are...

[CnP.Support]

Good day tab85

We have identified the issue you are having in Salesforce. When we try to post the credit to Salesforce we are hitting an...

[CnP.Support]

Good day tab85

This transaction has already been credited. This is why you are seeing the alert.

[CnP.Support]

Good day tab85

Is this the order # of the transaction you are trying to credit: 1609221434243590676

Please confirm so we review...

[CnP.Support]

Good day Tom Beal

Nope.. you are all fine. Nothing to worry about with your C&P account. It is all set.

Let us know...

[CnP.Support]

Good day kmorgan

We need to figure out what is causing this as we do not have access to her device. This system is being used by many at...

[CnP.Support]

Good day briegull

You are not missing something.. it is not there. You may choose to imagine one in the Basic settings but I doubt if it...

[CnP.Support]

Good day briegull

Not at this time. Given everyone is already in a Campaign (hopefully the event is set up to use campaign), you may use...

[CnP.Support]

Good day briegull

Please note that the discount field ONLY shows up when the set discount applies, in other words when the right conditions...

[CnP.Support]

Good day Coleen

If the data has posted then there is no problem and all is well.

The reason we recommend establishing connection...

[CnP.Support]

Good day abrown-ppc

Unfortunately the answer is no. Here is why:

When a recurring transaction is set the credit card token...

[CnP.Support]

Good day mjokiman

We are researching this but seeing conflicting information from NACHA. Please see:




...

[CnP.Support]

Good day mjokiman

Sorry.. this is so confusing and so not making sense.

I totally mis-read this.. the regulation is the pre-authorization...

[CnP.Support]

Good day mjokiman

This is the reason we were told of NACHA rejection.

Do you have the order number for the pre-authorization...

[CnP.Support]

Good day mjokiman

Our team has been investigating this and have finally received the reason. This is a new regulation that is not validated...

[CnP.Support]

Good day mjokiman

Sorry for the problem - you have no idea how much we love to process all credit cards but when the bank declines it we...