New transactions are not posting in sandbox

[Coleen]

Hello, In preparation for the Click & Pay upgrade, we created a partial sandbox and installed the connector in our instance. We then connected our instance to the sandbox.
Before we request the upgrade in the sandbox, we wanted to make sure the Connector is working, but it isn't. New transactions are posting into our instance, but not into our sandbox.
Does it take some time for the connector to work? In the Connector, does the Connected User need to be the same user as the one that connects Click & Pledge to Salesforce?
If you need to take a look at the situation, I have granted login access to you for 7 days.
Our instance Org Id: 00Do0000000KJds
Our sandbox Org Id: 00D590000008gGt
Thank you.

[CnP.Support.AM]

Good day @Coleen

It should work now. Please test it and let us know if you want to upgrade your Sandbox instance with the Click & Pay Suite.

[Coleen]

The first transaction to occur after your above response, had an error and did not post, but everything else since then has posted without incident.
Will you please take a look and see if you know what the error is, so that we can make sure it doesn't happen when it's critical? I have extended SF access for both our instance and sandbox for another week.
Here is the error message we received (it is addressed to our Salesforce Consultant, 501Commons):

Date: 2023-07-24 13:00:43 Hi 501 Commons, Sorry, but we have encountered an error while posting the data to your Salesforce account. Additional information: Order number: 21212-230724090023773 Contact name: Transaction Result: Authorized C&P Data ID: 13545 Organization ID: 00D590000008gGtEAI C&P Account #: Organization Name: Operation Nightwatch Applications : System response: "" Please check the following link for details: https://seattlenightwatch--cpupgrade...9000000P7s4AAC If you need further assistance please submit a support ticket at https://support.clickandpledge.com/s/contactsupport Regards, Click & Pledge Development Team Salesforce Group

Thank you!

[CnP.Support.AM]

Good day @Coleen

The above error is from the Sandbox instance, not production. We reviewed and found that the above order number has ended up with an error in the C&P Data of your Sandbox instance because the above order number is a Recurring transaction and the associated contact does not exist in your Sandbox instance to process the data. To fix the issue, you have to create the contact record in the Sandbox instance and assign it to the recurring record and process the C&P Data.

[Coleen]

Thank you for tracking that down. That totally makes sense. I will be back in touch about upgrading our sandbox. Thanks!

[Coleen]

Please install the Click & Pay Upgrade to our Sandbox, Org Id: 00D590000008gGt. I have granted one week of access.
Thank you!

[Coleen]

I just extended your access for another week so that you can install the Click & Pay Suite Upgrade to our Sandbox, Org Id: 00D590000008gGt.
thank you!

[CnP.Support.AM]

Good day @Coleen

We have upgraded your Sandbox instance with Click & Pay Suite.

Please check and let us know if we can further assist.

[Coleen]

Thank you, Click & Pledge support! We will test it out for a bit and get back to you with any issues or to have you install in our instance.

kellyc, of the above post, is from a different organization. I wonder if their issue could be separated from this string to avoid confusion. Thanks!

[Coleen]

As I was looking through the C&Pay Suite app in our Salesforce sandbox, I have two initial questions:

1. When I click on Dashboard, I get the following message: "seattlenightwatch--cpupgrade--cnp-paas.sandbox.vf.force.com refused to connect."
What is happening there?

2. Store/Events is listed as one option in the upper right "checkerboard" menu, but has two separate icons above the left hand menu. I wasn't able to navigate to Events separately, is there going to be a way to differentiate the two, and I'm missing it, or are they one combined option?

Thank you!

[CnP.Support.AM]

Good day Coleen

1. We have fixed it. Moving forward, you won't see that issue.

2. Yes, it is a combined option. However, I see what you are referring to; I have forwarded this to our team to review the left-hand icons.