Please Upgrade. Thanks.

[stm0015]

Please upgrade the Salesforce instance ID: 00Do0000000I5hI with the latest release. Access has been granted for 1 week. Thank you!

[CnP.Support.AM]

Good day @stm0015

We just reviewed your instance but unfortunately, we do not have access.

Please grant us login access as an administrator so we can update your instance. Instructions are provided at the top of this page in the "INFORMATION NEEDED" section.

[stm0015]

Hi there. Thanks for looking into this. I have checked the Users on Salesforce and Salesforce support is granted access, however, C&P is not granted access. How can I add C&P as an authorized user to our account? Thanks!

[CnP.Support.AM]

Good day @stm0015

Please note that you must be an administrator to see those options and please make sure that you are in the following OrgID: 00Do0000000I5hI

[stm0015]

Hi there! I have granted Click and Pledge access. Please let me know if you need any further assistance to make this upgrade happen. Thank you!

[CnP.Support.AM]

Good day @stm0015

Please see:



Would you please cross-check that we are on the same OrgID: 00Do0000000I5hI as you can see, we don't have access yet.

[stm0015]

Hi there,

I have cross-checked and confirmed that the OrgID is: 00Do0000000I5hI. I have regranted your access, so please try again. Thank you!

[CnP.Support.AM]

Good day @stm0015

We've upgraded your instance with the latest versions of our apps.

Be sure to re-establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection.

[stm0015]

It is syncing now. Thank you for your help!