Please upgrade our C&P apps

[[email protected]]

Hello,

SF org ID: 00D4T000000FQtq
C&P account no. 61692
Access granted for one week.

Thank you,
Pierre Desjardins, for my Desjardins CRM, LLC test system

[[email protected]]

It appears that I'm able to upgrade them myself, although when I go to the "About C&P Apps" tab, the apps appear to be up-to-date.

When I tried to connect to my Salesforce org, it told me:

Sorry but we are unable to establish connection to your Salesforce instance. This may be due to a number of factors such as an out-date installation or missing components. Please grant Click & Pledge support access to your Salesforce account and contact support for review of your instance.

Can you please check for me? I have granted access for a week.

Thank you.

[CnP.Support.AM]

Good day @[email protected]

Would you please try to establish the connection using the SF System Administrator user and let us know if that works?

[[email protected]]

It still doesn't work. Getting this message:

Sorry but we are unable to establish connection to your Salesforce instance. This may be due to a number of factors such as an out-date installation or missing components. Please grant Click & Pledge support access to your Salesforce account and contact support for review of your instance.

Keep in mind that this is a TEST system as I am a "partner".

Thanks,
Pierre

[CnP.Support.AM]

Good day @[email protected]

Are you integrating with your Sandbox instance? If yes, then you will need to change the login URL in CONNECT > 3rd Party Integrations > Salesforce Connection > Login URL = test.salesforce.com and try to integrate it.

[[email protected]]

It’s a Dev org. Enterprise edition.

[CnP.Support.AM]

Good day @[email protected]

Would you please create a user for us with the System Administrator profile so we can try to establish the connection to your test account#61692?

Please create a user for us and set the email to: [email protected]

Looking forward to hearing back from you.

[[email protected]]

Just created an Admin user for you.

Thanks,
Pierre

[CnP.Support.AM]

Good day @[email protected]

We try to establish the connection but it is canceling the authentication request. Are you canceling the Authentication Request:

[[email protected]]

No. Let me check. I removed you from the MFA Required permission set. Please try again.

[CnP.Support.AM]

No luck. First it is asking to check mobile for Authentication and it is cancelling the request.

[[email protected]]

No luck. First it is asking to check mobile for Authentication and it is cancelling the request.

Can you clear cache or try a different browser?

[[email protected]]

or can we do a zoom call right now?

[CnP.Support.AM]

Ah, we found that your Dev instance data storage limit is exceeded which is the reason you are unable to establish the connection. You will need to raise a case at Salesforce Support to increase the limit of your Data Storage.

[[email protected]]

Thank you for discovering that. How much data storage do I need for this to connect?