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  • Please upgrade our C&P apps

    Hello,

    SF org ID: 00D4T000000FQtq
    C&P account no. 61692
    Access granted for one week.

    Thank you,
    Pierre Desjardins, for my Desjardins CRM, LLC test system​

  • #2
    It appears that I'm able to upgrade them myself, although when I go to the "About C&P Apps" tab, the apps appear to be up-to-date.

    When I tried to connect to my Salesforce org, it told me:
    Sorry but we are unable to establish connection to your Salesforce instance. This may be due to a number of factors such as an out-date installation or missing components. Please grant Click & Pledge support access to your Salesforce account and contact support for review of your instance.

    Can you please check for me? I have granted access for a week.

    Thank you.​

    Comment


    • #3
      Good day @[email protected]

      Would you please try to establish the connection using the SF System Administrator user and let us know if that works?
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        It still doesn't work. Getting this message:

        Sorry but we are unable to establish connection to your Salesforce instance. This may be due to a number of factors such as an out-date installation or missing components. Please grant Click & Pledge support access to your Salesforce account and contact support for review of your instance.

        Keep in mind that this is a TEST system as I am a "partner".

        Thanks,
        Pierre

        Comment


        • #5
          Good day @[email protected]

          Are you integrating with your Sandbox instance? If yes, then you will need to change the login URL in CONNECT > 3rd Party Integrations > Salesforce Connection > Login URL = test.salesforce.com and try to integrate it.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            It’s a Dev org. Enterprise edition.

            Comment


            • #7
              Good day @[email protected]

              Would you please create a user for us with the System Administrator profile so we can try to establish the connection to your test account#61692?

              Please create a user for us and set the email to: [email protected]

              Looking forward to hearing back from you.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                Just created an Admin user for you.

                Thanks,
                Pierre

                Comment


                • #9
                  Good day @[email protected]

                  We try to establish the connection but it is canceling the authentication request. Are you canceling the Authentication Request:

                  Click image for larger version

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                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #10
                    No. Let me check. I removed you from the MFA Required permission set. Please try again.

                    Comment


                    • #11
                      No luck. First it is asking to check mobile for Authentication and it is cancelling the request.
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                      Comment


                      • #12
                        Originally posted by CnP.Support.AM View Post
                        No luck. First it is asking to check mobile for Authentication and it is cancelling the request.
                        Can you clear cache or try a different browser?

                        Comment


                        • #13
                          or can we do a zoom call right now?

                          Comment


                          • #14
                            Ah, we found that your Dev instance data storage limit is exceeded which is the reason you are unable to establish the connection. You will need to raise a case at Salesforce Support to increase the limit of your Data Storage.

                            Regards,
                            Click & Pledge Support Department

                            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                            Join us @ the educational webinars: https://clickandpledge.com/webinars/
                            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                            Comment


                            • #15
                              Thank you for discovering that. How much data storage do I need for this to connect?

                              Comment

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