Announcement

Collapse

Information Needed

See more
See less

Upgrade Request

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • CnP.Support.AM
    replied
    Would you please share any order numbers for the transactions you are referring to?

    Leave a comment:


  • hadley.birkett@gmail.com
    replied
    I have in the past multiple times when people have opted for an invoice instead of paying directly. why would that work?

    Leave a comment:


  • CnP.Support.AM
    replied
    Basically, our plugin is designed to collect donations/amounts. It is not possible to process a form without payment information.

    Leave a comment:


  • hadley.birkett@gmail.com
    replied
    I don't want people to HAVE to be pay; I just want it as an option. How do I allow that?
    I hope you see my point

    Leave a comment:


  • CnP.Support.AM
    replied
    You have set the form that way which is why it is showing an error. You have set the logic condition. If you don't check that box, the payment fields are not visible.

    Hope you see the point.

    Leave a comment:


  • hadley.birkett@gmail.com
    replied
    Ifthe box to donate is not checked, when the form is submitted there's an error
    Click image for larger version

Name:	image.png
Views:	61
Size:	98.8 KB
ID:	64687
    Click image for larger version

Name:	image.png
Views:	63
Size:	62.8 KB
ID:	64688

    Leave a comment:


  • CnP.Support.AM
    replied
    Would you please elaborate a little more?

    Leave a comment:


  • hadley.birkett@gmail.com
    replied
    If one does not select that they'd like to give, the error appears

    Leave a comment:


  • CnP.Support.AM
    replied
    We just tested the form you are referring to and found no issues:

    Click image for larger version

Name:	form tested.jpg
Views:	67
Size:	135.6 KB
ID:	64683

    Leave a comment:


  • hadley.birkett@gmail.com
    replied
    Form ID: 81

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @[email protected]

    Would you please share the FormID so that we can review it?

    Looking forward to hearing back from you.

    Leave a comment:


  • hadley.birkett@gmail.com
    replied
    again this happening. there is no recurring on this one.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @[email protected]

    The issue with your form is the Recurring Installment number which you have set to 1. Please note that the minimum installment numbers should be 2 as shown below:

    Click image for larger version

Name:	Recurring Installment number.jpg
Views:	65
Size:	103.2 KB
ID:	64653

    Please change the installment numbers to 2 or more and test the form.

    We are aware of the validation issue for the recurring field and will be addressed in the next update.

    Leave a comment:


  • hadley.birkett@gmail.com
    replied
    This is still occurring in some forms. what was the issue?
    Last edited by [email protected]; 08-09-2022, 08:56 AM.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @[email protected]

    We reviewed and fixed the issue with the submission.

    Please test it and let us know if you find any issues.

    Leave a comment:

Working...
X