Upgrade Request

[[email protected]]

I get THERE WAS A PROBLEM WITH YOUR SUBMISSION. PLEASE REVIEW THE FIELDS BELOW when ther are no fields highlighted to fix. I tried turning off requirements, conditional logic etc.
This is happenig on at least 2 forms now> gravity forms assures me it is C&P issue and not them.

[CnP.Support.AM]

Good day @[email protected]

Would you please follow the same previous thread to post replies? https://forums.clickandpledge.com/fo...dit-card-dates

It will confuse us to identify the case.

[[email protected]]

This is a different problem

[CnP.Support.AM]

Ah, ok, I hope it is the same instance for which we have requested you to share the website FTP login details via support ticket#00893014. Of course, to review we need login details and once you share the details we will look into both of your cases.

Looking forward to hearing back from you.

[CnP.Support.AM]

Good day @[email protected]

We reviewed and fixed the issue with the submission.

Please test it and let us know if you find any issues.

[[email protected]]

This is still occurring in some forms. what was the issue?

[CnP.Support.AM]

Good day @[email protected]

The issue with your form is the Recurring Installment number which you have set to 1. Please note that the minimum installment numbers should be 2 as shown below:



Please change the installment numbers to 2 or more and test the form.

We are aware of the validation issue for the recurring field and will be addressed in the next update.

[[email protected]]

again this happening. there is no recurring on this one.

[CnP.Support.AM]

Good day @[email protected]

Would you please share the FormID so that we can review it?

Looking forward to hearing back from you.

[[email protected]]

Form ID: 81

[CnP.Support.AM]

We just tested the form you are referring to and found no issues:

[[email protected]]

If one does not select that they'd like to give, the error appears

[CnP.Support.AM]

Would you please elaborate a little more?

[[email protected]]

Ifthe box to donate is not checked, when the form is submitted there's an error

[CnP.Support.AM]

You have set the form that way which is why it is showing an error. You have set the logic condition. If you don't check that box, the payment fields are not visible.

Hope you see the point.