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C &P Salesforce Upgrade Assistance

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  • CnP.Support.AM
    replied
    We've upgraded your instance with the latest versions of our apps.

    Be sure to re-establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection.

    Leave a comment:


  • HomeAidAtl
    replied
    Ok, you should be able to access our account now. Thank you!

    Leave a comment:


  • HomeAidAtl
    replied
    Yes, will do! Thank you for clarifying.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @HomeAidAtl

    Sorry, it is not an Admin user, and we can't upgrade it. We see that only Desjardins, Pierre is System Administrator in your instance, can you please ask Pierre to grant us access so that we can proceed with the upgrade?

    Leave a comment:


  • HomeAidAtl
    replied
    I had our administrator grant you permission. Were you able to make the update?

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @HomeAidAtl

    Thank you for granting us access. We have tried upgrading your instance but are unable to due to insufficient permissions.

    Please grant us login access using an Administrator user. The current user does not have admin permissions and as such we cannot perform any upgrades.

    Leave a comment:


  • HomeAidAtl
    replied
    I apologize for the delay! Ok! I did it; you should be able to access it now. Thank you!

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @HomeAidAtl

    We just reviewed your instance but unfortunately, we do not have access.

    Please grant us login access as an administrator so we can update your instance. Instructions are provided at the top of this page in the "INFORMATION NEEDED" section.

    Leave a comment:


  • HomeAidAtl
    started a topic C &P Salesforce Upgrade Assistance

    C &P Salesforce Upgrade Assistance

    Hello! We grant "Click & Pledge Support" access for one week.
    Salesforce ID: 00D41000000eaRx
    HomeAid Atlanta
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