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  • Upgrade Assistance

    Please upgrade org 00D1I000000nFYX
    We have granted access for 1 week
    Thank you.


  • #2
    We saw this message come through:

    Your request to install package "Click & Pledge Payment-as-a-Service Summer ’21" was unsuccessful. None of the data or setup information in your salesforce.com organization was affected.

    If your install continues to fail, contact Salesforce CRM Support through your normal channels and provide the following information.

    Organization: Girls Empowerment Network (00D1I000000nFYX)
    User: Sarah Miller-Fellows (0051I000000IWQ7)
    Package: Click & Pledge Payment-as-a-Service (04t4W000002w0X6) Error Number: 78039964-552220 (-795315485)
    Problem:

    1. (Opportunity.C_P_Online) Cannot have an active record type against an inactive business process:C%26P Online
    Opportunity.C_P_Online: Cannot have an active record type against an inactive business process:C%26P Online


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    • #3
      Good day @girlsempowermentnetwork

      We've upgraded to the latest version.

      IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
      • Be an administrator
      • Have the following permission sets assigned:
        • PS-CnP-PaaS-Connected-User-ONLY
        • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
      Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection

      NOTE: Please make sure that the user who is settling the temporary contacts must have the following permissions (in case of Semi-Automatic & Fully-automatic Contact Creation as well as Connected user) :
      • Field-Level Security set as Visible to the Opportunity objects standard fields i.e. Account Name, Amount, Lead Source, Primary Campaign Source, & Quantity.
      • Campaign creation permission needed for the user. (for assigning these permissions goto Profile > Edit > Standard Object Permissions > Campaigns > check Read and Create permissions.) Note: Check the "Marketing User" checkbox on the user details page.
      • Case creation permission needed for the user. (for assigning these permissions goto Profile > Edit > Standard Object Permissions > Case > check Read and Create permissions.)
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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