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Upgrade assistance

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  • CnP.Support.AM
    Good day @Savannah RK

    We just upgraded your instance to the Spring '21 release of all apps. These apps will be publicly released on Monday, March 1. Since you had recently requested an update we updated you to this release to make sure you are up-to-date.

    Leave a comment:

  • CnP.LiveSupport.AB
    Hi GFA Staff ,

    Working on that for you now.

    ~ Amanda
    C&P Live Support

    Leave a comment:

  • GFA Staff
    Hi. I'm can't seem to create a new forum topic. So hope you don't mind I'm piggybacking off of this one.

    All of our Events are not working: x3a0000015XplAAE&. I see on the forum that there is an upgrade so maybe that is the issue. Just in case it is:

    Org ID: 00Dj0000001q6mG
    Administrative access granted for one week

    Leave a comment:

  • CnP.Support.AM
    Good day @Savannah RK

    We have upgraded your Salesforce instances as requested.

    IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
    • Be an administrator
    • Have the following permission sets assigned:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
    The following KB articles may be of help:

    Establish connection with Salesforce:
    Latest Release notes:
    You may also join our Power of Us Hub:


    1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

    2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

    As part of this upgrade we have performed the following tasks:
    • Installed the latest updates of Click & Pledge’s Salesforce applications
    • Performed the post-installation steps
    • Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY
    If you change the connected user please make sure the above permission sets are assigned to the new user.

    We love to hear from you
    As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

    Please review our apps on AppExchange:


    We are always available to help, so please don’t hesitate to contact us if you need further assistance.

    Leave a comment:

  • Savannah RK
    started a topic Upgrade assistance

    Upgrade assistance

    Please upgrade the Salesforce instance ID: 00D1a000000YOK6 with the latest release. Access has been granted for 1 week