Upgrade Assistance

[DCUNG]

Please upgrade our C&P Salesforce App (Both Donor Management and Events)
Org ID: 00D5w000005jESd
Administrative access granted for one week
Thank You

[CnP.LiveSupport.AB]

DCUNG,

Your organization appears to be in the Eastern Time Zone, according to your C&P Account Settings, but your Company Information is showing PST. We would typically set the Site Guest User to match the same time zone.

Do you want your Site users set to Eastern Standard Time?

[DCUNG]

Hmm, thank you for bringing that to my attention. Yes, could you please adjust the site guest user to match the EST zone.

Thank you.

[CnP.LiveSupport.AB]

Hi DCUNG ,

We've completed the upgrade and post installation on your instance.


IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:

• Be an administrator
• Have the following permission sets assigned:
  • PS-CnP-PaaS-Connected-User-ONLY
  • PS-CnP-Event-Connected-User-ONLY (If the event is installed)

The following KB articles may be of help:

Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
Latest Release notes: http://cnp.ooo/SF-ReleaseNotes
You may also join our Power of Us Hub: http://cnp.ooo/PoU-Hub

PLEASE NOTE:

1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

As part of this upgrade we have performed the following tasks:

• Installed the latest updates of Click & Pledge’s Salesforce applications
• Performed the post-installation steps
• Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
  • PS-CnP-PaaS-Connected-User-ONLY
  • PS-CnP-Event-Connected-User-ONLY

If you change the connected user please make sure the above permission sets are assigned to the new user.

We love to hear from you
As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

[Savannah RK]

Please upgrade the Salesforce instance ID: 00D1a000000YOK6 with the latest release. Access has been granted for 1 week

ACCOUNT #

22109

[CnP.Support.AM]

Savannah RK responded here: https://forums.clickandpledge.com/fo...ade-assistance

[CnP.Support.AM]

Good day @DCUNG

We just upgraded your instance to the Spring '21 release of all apps. These apps will be publicly released on Monday, March 1. Since you had recently requested an update we updated you to this release to make sure you are up-to-date.