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upgrade request (and registration form error)

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  • upgrade request (and registration form error)

    Hi - I'd like to request an update for Salesforce instance ID: 00Do0000000I2hr with the latest release. Access has been granted for 1 week. (I initiated the upgrade for the PaaS Class Library this evening, but it seemed to be taking a long time, so in case there are any issues, I'm requesting you guys to take over, thank you!)

    In case this is related to the new version being made available recently, it turns out that our embedded registration forms are showing a error message instead of the form, which says "Authorization required. You must first log in or register before accessing this page. If you have forgotten your password, click Forgot Password to reset it." I thought I would report that here, as part of the upgrade request - but if I should create a separate post for that, please let me know. Here's a sample page with the registration form error:

  • #2
    Good [email protected]<b><a href="</a></b>

    We have upgraded your Salesforce instances as requested.

    IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
    • Be an administrator
    • Have the following permission sets assigned:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
    The following KB articles may be of help:

    Establish connection with Salesforce:
    Latest Release notes:
    You may also join our Power of Us Hub:


    1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

    2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

    As part of this upgrade we have performed the following tasks:
    • Installed the latest updates of Click & Pledge’s Salesforce applications
    • Performed the post-installation steps
    • Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY
    If you change the connected user please make sure the above permission sets are assigned to the new user.

    We love to hear from you
    As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

    Please review our apps on AppExchange:


    We are always available to help, so please don’t hesitate to contact us if you need further assistance.
    Click & Pledge Support Department

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    • #3
      Done! Thanks very much.