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Upgrade Request -- URGENT

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  • CnP.Support.AM
    replied
    NO, you need to manually push those transactions from Connect. Here is the help article: https://support.clickandpledge.com/s...-to-salesforce

    Leave a comment:


  • nickelsberry
    replied
    Thank you for the help. One question, transactions that came through while Salesforce was disconnected, were they queued up and will be sent to Salesforce now that the connection is reestablished? Or is there a way to manually push them over?

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @nickelsberry

    We have upgraded your Salesforce instances as requested.

    IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
    • Be an administrator
    • Have the following permission sets assigned:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
    The following KB articles may be of help:

    Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
    Latest Release notes: http://cnp.ooo/SF-ReleaseNotes
    You may also join our Power of Us Hub: http://cnp.ooo/PoU-Hub

    PLEASE NOTE:

    1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

    2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

    As part of this upgrade we have performed the following tasks:
    • Installed the latest updates of Click & Pledge’s Salesforce applications
    • Performed the post-installation steps
    • Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY
    If you change the connected user please make sure the above permission sets are assigned to the new user.

    We love to hear from you
    As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

    Please review our apps on AppExchange:

    Payment: http://cnp.ooo/paas-review
    Event: http://cnp.ooo/event-review

    We are always available to help, so please don’t hesitate to contact us if you need further assistance.

    Leave a comment:


  • nickelsberry
    started a topic Upgrade Request -- URGENT

    Upgrade Request -- URGENT

    Access has been granted to

    Salesforce orgID:
    00DG0000000jPqO
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