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upgrade our application-permission has been granted

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  • upgrade our application-permission has been granted

    SF Org ID# 00DE0000000bgnx
    I received an email stating C&P was unable to establish connection with our SF instance. It shows connected on my end (??) thanks for your help

  • #2
    Good day Pam Andrews


    Sorry for your trouble. Your instance is more than 1 year behind the latest update. There has been several updates since the release and we do not post to instances that are more than 1 year old.

    Please see: https://forums.clickandpledge.com/fo...-release-notes

    Your version:

    Click image for larger version  Name:	2020-05-21_12-32-48.jpg Views:	0 Size:	25.8 KB ID:	53673

    We have been sending organizations that are not up-to-date notices every Monday morning.

    Your instance is now in the queue for upgrade. We will have this completed by tomorrow morning.

    Please let us know if we can be of more help.
    Last edited by CnP.Support; 05-21-2020, 11:37 AM.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      thank you very much for getting it done so quickly. we appreciate your help and will make better note of the upgrade notices.

      Comment


      • #4
        thank you for getting it done so quickly! we appreciate your assistance and will make better note of the Monday notices

        Comment


        • #5
          Good day!

          We have updated the main component that blocks the post. Please re-establish connection now and let us know.

          Our team will review the installation in detail since your instance was behind a couple of versions. We always review the installation and post-installation across all missed upgrades.

          Once the connection has been established please update us.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            thank you, the connection has been re-established. I sent an email too

            Comment


            • #7
              We have reviewed and completed the post-installation steps in your instance.

              The following KB articles may be of help:

              Latest Release notes: http://cnp.ooo/SF-ReleaseNotes
              You may also join our Power of Us Hub: http://cnp.ooo/PoU-Hub

              As part of this upgrade we have performed the following tasks:
              • Installed the latest updates of Click & Pledge’s Salesforce applications
              • Performed the post-installation steps
              • Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
                • PS-CnP-PaaS-Connected-User-ONLY
                • PS-CnP-Event-Connected-User-ONLY
              If you change the connected user please make sure the above permission sets are assigned to the new user.

              We love to hear from you
              As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

              Please review our apps on AppExchange:

              Payment: http://cnp.ooo/paas-review
              Event: http://cnp.ooo/event-review

              We are always available to help, so please don’t hesitate to contact us if you need further assistance.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment

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