Announcement

Collapse

Information Needed

See more
See less

Upgrade assistance

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Upgrade assistance

    Hi - Would you please upgrade the packages for org: 00DU0000000JsVL

    I've granted access.

    Thanks,
    Ezra

  • #2
    Good day @ebasom

    We just reviewed your instance but unfortunately, we do not have access.

    Please grant us login access as an administrator so we can update your instance. Instructions are provided at the top of this page in the light green area in the "information Needed" section.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Steps for Free Upgrade Assistance
      1. Visit the upgrade assistance forum, create an account if needed.

      2. Post to forum requesting free assistance. Simply grant "Click & Pledge Support" access for one week and include the Salesforce Org ID provided below.
      Salesforce Org ID: 00DU0000000JsVL

      3. It is important to re-establish a connection between Salesforce and CONNECT after the update is complete, follow the steps here.
      I've pasted your email above but this is the Org ID. I'm not sure why they're different.

      I've granted login access to C&P to the org ID below.


      00D37000000PcwU

      Thanks,
      Ezra

      Comment


      • #4
        Good day @ebasom

        We have upgraded your Salesforce instances as requested.

        IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
        • Be an administrator
        • Have the following permission sets assigned:
          • PS-CnP-PaaS-Connected-User-ONLY
          • PS-CnP-Event-Connected-User-ONLY (If event is installed)
        The following KB articles may be of help:

        Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
        Latest Release notes: http://cnp.ooo/SF-ReleaseNotes
        You may also join our Power of Us Hub: http://cnp.ooo/PoU-Hub

        PLEASE NOTE:

        1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

        2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

        As part of this upgrade we have performed the following tasks:
        • Installed the latest updates of Click & Pledge’s Salesforce applications
        • Performed the post-installation steps
        • Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
          • PS-CnP-PaaS-Connected-User-ONLY
          • PS-CnP-Event-Connected-User-ONLY
        If you change the connected user please make sure the above permission sets are assigned to the new user.

        We love to hear from you
        As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

        Please review our apps on AppExchange:

        Payment: http://cnp.ooo/paas-review
        Event: http://cnp.ooo/event-review

        We are always available to help, so please don’t hesitate to contact us if you need further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

        Working...
        X