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  • Upgrade Request

    Permission Granted

    Org ID: 00D3i000000sFvc

    Thank You!

  • #2
    Good day @Neil Wintle

    We have tried upgrading your instance but are unable to due to insufficient permissions.

    Please grant us login access using an Administrator user. The current user does not have admin permissions and as such we cannot perform any upgrades.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      I'm the system admin, so I should have all the permissions. I just re-upped the login access for another week.

      Comment


      • #4
        It looks like you were set up with a custom System Administrator profile.


        Click image for larger version  Name:	2020-05-11_Neil Wintle.jpg Views:	4 Size:	36.0 KB ID:	53435




        When we try to install our application, we get this error:




        Click image for larger version  Name:	2020-05-11_Neil Wintle 02.jpg Views:	4 Size:	68.7 KB ID:	53434




        You may need to get in touch with your consultants to find out why your login might receive this error.
        Last edited by CnP.LiveSupport.AB; 05-11-2020, 12:41 PM.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Ok, I've been updated with the "System Administrator" profile. Thanks for your help!

          Comment


          • #6
            Good day @Neil Wintle

            We have upgraded your Salesforce instances as requested.

            IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
            • Be an administrator
            • Have the following permission sets assigned:
              • PS-CnP-PaaS-Connected-User-ONLY
              • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
            The following KB articles may be of help:

            Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
            Latest Release notes: http://cnp.ooo/SF-ReleaseNotes
            You may also join our Power of Us Hub: http://cnp.ooo/PoU-Hub

            PLEASE NOTE:

            1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

            2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

            As part of this upgrade we have performed the following tasks:
            • Installed the latest updates of Click & Pledge’s Salesforce applications
            • Performed the post-installation steps
            • Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
              • PS-CnP-PaaS-Connected-User-ONLY
              • PS-CnP-Event-Connected-User-ONLY
            If you change the connected user please make sure the above permission sets are assigned to the new user.

            We love to hear from you
            As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

            Please review our apps on AppExchange:

            Payment: http://cnp.ooo/paas-review
            Event: http://cnp.ooo/event-review

            We are always available to help, so please don’t hesitate to contact us if you need further assistance.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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