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  • Upgrade Assistance

    You all helped me with this same issue for another instance in SF and it was complicated - you had to kick it up to SF, and it took a while to resolve. Access granted to you both. Org ID. 00DG0000000ky8n

    Error message:
    Organization: (00DG0000000ky8n)
    User: Kate (005G000000406sq)
    Package: Click & Pledge Payment-as-a-Service (04t0L000000EjdO)
    Error Number: 1803642291-179866 (-636365889)
    Problem:

    1. An unexpected error occurred. Please include this ErrorId if you contact support: 1803642291-179694 (-1605977184)
    DataTables: An unexpected error occurred. Please include this ErrorId if you contact support: 1803642291-179694 (-1605977184)

    2. An unexpected error occurred. Please include this ErrorId if you contact support: 1803642291-179695 (-1605977184)
    Sftree: An unexpected error occurred. Please include this ErrorId if you contact support: 1803642291-179695 (-1605977184)

    3. An unexpected error occurred. Please include this ErrorId if you contact support: 1803642291-179696 (-1605977184)
    autocomplete: An unexpected error occurred. Please include this ErrorId if you contact support: 1803642291-179696 (-1605977184)

    4. An unexpected error occurred. Please include this ErrorId if you contact support: 1803642291-179697 (-1605977184)
    datepicker: An unexpected error occurred. Please include this ErrorId if you contact support: 1803642291-179697 (-1605977184)

    5. An unexpected error occurred. Please include this ErrorId if you contact support: 1803642291-179698 (-1605977184)
    jquery: An unexpected error occurred. Please include this ErrorId if you contact support: 1803642291-179698 (-1605977184)

  • #2
    Good day @Kate

    Thank you for the details. We will review and keep you update.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Any progress here?

      Comment


      • #4
        Salesforce Support is working on your case and it is still under process. It is not a C&P Issue but Salesforce. We will update you once they resolve the issue.

        Please extend the access for both of us.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Good day @Kate

          We have upgraded your Salesforce instances as requested.

          IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
          • Be an administrator
          • Have the following permission sets assigned:
            • PS-CnP-PaaS-Connected-User-ONLY
            • PS-CnP-Event-Connected-User-ONLY[SZ1] (If event is installed)
          The following KB articles may be of help:

          Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
          Latest Release notes: http://cnp.ooo/SF-ReleaseNotes
          You may also join our Power of Us Hub: http://cnp.ooo/PoU-Hub

          PLEASE NOTE:

          1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

          2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

          As part of this upgrade we have performed the following tasks:
          • Installed the latest updates of Click & Pledge’s Salesforce applications
          • Performed the post-installation steps
          • Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
            • PS-CnP-PaaS-Connected-User-ONLY
            • PS-CnP-Event-Connected-User-ONLY
          If you change the connected user please make sure the above permission sets are assigned to the new user.

          We love to hear from you
          As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

          Please review our apps on AppExchange:

          Payment: http://cnp.ooo/paas-review
          Event: http://cnp.ooo/event-review

          We are always available to help, so please don’t hesitate to contact us if you need further assistance.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment

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