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  • Upgrade Assistance Request

    Request to have Click&Pledge applications installed.
    I have granted 1-week login access.
    Please install both Donor Management (PaaS) and Events.
    Org ID: 00Dj0000001n2l1

    Thanks,
    Isaac

  • #2
    Good day @ops_upc

    We have upgraded your Salesforce instances as requested.

    IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
    • Be an administrator
    • Have the following permission sets assigned:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY (If event is installed)
    The following KB articles may be of help:

    Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
    Latest Release notes: http://cnp.ooo/SF-ReleaseNotes
    You may also join our Power of Us Hub: http://cnp.ooo/PoU-Hub

    PLEASE NOTE:

    1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

    2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

    As part of this upgrade we have performed the following tasks:
    • Installed the latest updates of Click & Pledge’s Salesforce applications
    • Performed the post-installation steps
    • Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY
    If you change the connected user please make sure the above permission sets are assigned to the new user.

    We love to hear from you
    As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

    Please review our apps on AppExchange:

    Payment: http://cnp.ooo/paas-review
    Event: http://cnp.ooo/event-review

    We are always available to help, so please don’t hesitate to contact us if you need further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Hello,
      After upgrade and re-connecting I am not getting the option to complete purchase.
      The page https://utahpridecenter.secure.force...000000VgaWEAS& has an example of this.
      Where purchase options should appear, it now just shows "<p>@&amp;lt;CnP_PaaS_Event_Registration&gt;</p>"

      I did when re-connecting, change the user to my own (a Sys Admin). I have also now added the permission sets per your response above, and still have a problem.
      Access permissions have been extended an additional week for y'all.
      Last edited by ops_upc; 05-11-2020, 01:05 PM.

      Comment


      • #4
        Hi ops_upc ,

        I reviewed your event, and saw that your Site Template was using the tab widget, so I want to the widgets, and saw the characters on the tab widget were off:

        Click image for larger version

Name:	2020-05-11_FRM Utah Pride.jpg
Views:	22
Size:	190.5 KB
ID:	53440


        I changed the highlighted text to <@CnP_PaaS_Event_Registration>, and saved. This resolved the issue.

        There were some changes made to the widgets because Salesforce is no longer allowing scripts to be passed in their Sites feature, so it's possible that when re-interpreting existing characters, "<" was replaced with "&lt;" which is it's HTML special character code.

        Should not be a problem going forward.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Thank you!

          Comment

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