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  • Please Upgrade

    You have been granted access, Salesforce Org ID: 00DA0000000IGMz
    Thanks!

  • #2
    Good day @OLukeHCLT

    Our attempts to upgrade the PaaS app do not seem to be working. Are you receiving any errors from Salesforce regarding upgrades failing? If so, please post them here so we can review the issue.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      see screenshots attached

      Comment


      • #4
        Good day @OLukeHCLT

        We need to raise the case at SF Support. Would you please grant access to Salesforce Support so that we can raise a case and work together to find out the root cause of the issue?

        Looking forward to hearing back from you.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Access granted. Thank you

          Comment


          • #6
            Good day @OLukeHCLT

            Access to your instance has expired. Could you please extend access to C&P Support and Salesforce Support so that we can upgrade your instance with the latest versions?
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Access Granted

              Comment


              • #8
                Good day @OLukeHCLT

                We have upgraded your Salesforce instances as requested.

                IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
                • Be an administrator
                • Have the following permission sets assigned:
                  • PS-CnP-PaaS-Connected-User-ONLY
                  • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
                The following KB articles may be of help:

                Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
                Latest Release notes: http://cnp.ooo/SF-ReleaseNotes
                You may also join our Power of Us Hub: http://cnp.ooo/PoU-Hub

                PLEASE NOTE:

                1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

                2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

                As part of this upgrade we have performed the following tasks:
                • Installed the latest updates of Click & Pledge’s Salesforce applications
                • Performed the post-installation steps
                • Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
                  • PS-CnP-PaaS-Connected-User-ONLY
                  • PS-CnP-Event-Connected-User-ONLY
                If you change the connected user please make sure the above permission sets are assigned to the new user.

                We love to hear from you
                As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

                Please review our apps on AppExchange:

                Payment: http://cnp.ooo/paas-review
                Event: http://cnp.ooo/event-review

                We are always available to help, so please don’t hesitate to contact us if you need further assistance.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment

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