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  • Upgrade assistance requested

    • Account # 27908
    • YMCA AT VIRGINIA TECH
    • access has been granted for one week
    thanks

  • #2
    Good day @ joel.goodhart

    After the most recent release, we have received a report from a client about data randomly NOT posting to the SF. We are investigating the case and as a result, we have stopped upgrading to the clients to avoid any issues with their instances.

    For now, your instance doesn't have any issues with posting the data and we don't want to cause any issues with your instance by upgrading to the latest versions until we find the root cause of the issue. Once we have identified the issue, we will make an announcement & update your instance.

    We expect to complete our test and resolve the issue, if any, by January 15. We will update your instance as soon as the latest release is out.

    Sorry for the delay in upgrading your instance.
    Regards,
    Click & Pledge Support Department

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