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Please upgrade the Salesforce instance

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  • Please upgrade the Salesforce instance

    Please Upgrade our Salesforce instance with the latest release. Organization Name: National Committee for Responsive Philanthropy. C&P Account #39889 - ID: 00D1I000000o8tT Access has been granted for 1 week”

    Thank you

    Order Number that has an issue: 39889-1912131848228229921
    Last edited by [email protected]; 01-07-2020, 03:18 PM.

  • #2
    Hi Aracely,

    I looked into your case after our Live Support call, and reviewed the order number that you said caused the error. You have a Process in the Process Builder that gets triggered when the Account is being updated, and this is causing the error. I temporarily deactivated the process, processed the Temporary Contact for 39889-191213184822822992, and then reactivated the process. Since the process was deactivated, the email that might have otherwise been triggered was not sent.

    Please review this process and see if there is some reason why it cannot complete or find a way to exclude C&P transactions from triggering the process.

    Click image for larger version

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    Regards, Amanda
    C&P Live Support
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #3
      We have upgraded your instance as requested.

      It is highly recommended that you login to the Connect & re-establish the connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce.

      To establish connection please see the following KB article: https://support.clickandpledge.com/s...ion#Salesforce

      We are going to have the new release on the 15th of this month. Please make sure we have access to your instance so that we can update your instance upon release.

      Please let us know if we can be of any further assistance.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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