Announcement

Collapse

Information Needed

See more
See less

Latest Update Needed

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Latest Update Needed

    HI I went on the support forum yesterday because I began receiving this error. They said I was missing an update and would prefer you do the upgrade to see if it fixes it. I will go ahead and grant priviledges today to minimize wait time as I preferred to have up before Thanksgiving. Below is a copy of the error
    dditional information:
    • Order number: 38925-191118093815925
    • Contact name: Oscar A. Chacon
    • Transaction Result: Authorized
    • C&P Data ID: 55120
    • Organization ID: 00DG0000000j15a
    • C&P Account #: 38,925
    • Organization Name: Alianza Americas
    • Applications : Application Name: Connect.Forms-Version Number : 1.5
      Installed Packages: 5.1905050001-9.1905190009-5.1905090010
    System response:

    "Update failed. First exception on row 0 with id 00116000020Aee6AAC; first error: REQUIRED_FIELD_MISSING, Required fields are missing: [Name]: [Name]"

    Please check the following link for details:

    https://alianzaamericas.my.salesforc...2d1M000004VL1w


    If you need further assistance please submit a support ticket at http://Help.ClickandPledge.com
    Regards,
    Click & Pledge Development Team
    Salesforce Group

  • #2
    Good day @[email protected]

    We just reviewed and noticed that the issue is with the Custom Mapping you have defined on the Account object under C&P Settings>> Custom Mapping >> Custom Question Map:

    Please see:

    Click image for larger version

Name:	Mapping on Account Name.jpg
Views:	20
Size:	201.5 KB
ID:	49896

    And the answer to the above question is Empty. Please see:

    Click image for larger version

Name:	custom question.jpg
Views:	8
Size:	123.5 KB
ID:	49897

    Since the Account Name is a required field, it is giving the above error while updating the record.

    Hope you see the point.

    Either you need to remove the above mapping OR make that custom question required field on your form.

    However, we have upgraded your instance with the latest version of our apps.

    It is highly recommended that you login to the Connect & re-establish the connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce.

    To establish connection please see the following KB article: https://support.clickandpledge.com/s...ion#Salesforce

    Latest Release notes: https://cnp.ooo/Salesforce-Latest-Releases

    Please let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment

    Working...
    X