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  • Upgrade Assistance needed

    Hi, Please upgrade the Salesforce Instance ID: 00D410000013MHf with the latest release, which includes these features:
    • Compatibility update with Salesforce Summer '19 API Version
    • Resolved an issue with the CK Editor in Salesforce with Summer '19 update.
    • Resolved an issue with the Autoresponder images not loading after Summer '19 update
    I have given 1 week access.

    and p.s. I cannot log into click & Pledge (login code is not being sent to me) why is that?

  • #2
    Good day @Lyda

    We have upgraded your Salesforce instance as requested.

    It is highly recommended that you login to the Connect & re-establish the connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce.

    To establish connection please see the following KB article: https://cnp.mn/Salesforce-Connection

    Latest Release notes: http://cnp.mn/Salesforce-Latest-Releases

    You may also join our Power of Us Hub: https://bit.ly/1cO852O

    Please - We also love to know what you think about our platform. Please review our apps on AppExchange:

    Payment: https://bit.ly/cnp-paas-review
    Event: https://sforce.co/1yYgEPM

    Please let us know if we can be of any further assistance.

    Note: This thread will be deleted after 2 weeks.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      I cannot login to click & Pledge. I put in my email address and click on get code, and get no code.

      Comment


      • #4
        May I know your username?
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          My username is: Lyda

          Comment


          • #6
            I just reviewed and don't see any issues with your user. I am wondering if our emails are being blocked or ending up in a spam folder. Please check email/spam/junk/ folder for the email code.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              nothing in my junk folder. Been trying since yesterday.

              Comment


              • #8
                Lyda Our logs show that you have requested the code today at 8:07 and 8:08 and the code has been sent. You may want to check with your email service provider to see if they are blocking/blacklisted our emails by assuming it as spam.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  I also requested codes yesterday, which I have not received. I just emailed myself from another account and received that email right away. I have also been receiving emails from others.

                  Comment


                  • #10
                    Lyda

                    You may want to ask your system admin to change your email address to an email such as @Gmail.com just to test to see and compare the delivery with your system versus Gmail or other providers, e.g. Outlook.com, etc.

                    Just a thought.

                    Simple changes to your email account may cause our system to be blocked at the server level. We have tested your account with gmail and we receive the code almost immediately. This gives us the impression that your email is being deleted once your server is receiving it.

                    It is good for a test. We see that Heather is also a user in your account. Please ask her to change your email to another email address and test it.

                    Let us know how that goes.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment


                    • #11
                      There is just me - no systems admin. Heather was helping us set it all up years ago, shouldn't be on our account any longer. How do I change my email address in the login?

                      Comment


                      • #12
                        Lyda

                        Naturally we cannot change this based on a forum post.

                        We have asked our support team to call you using the phone number in the account to verify information and then proceed accordingly.

                        They will be in touch shortly.
                        Regards,
                        Click & Pledge Support Department

                        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                        Join us @ the educational webinars: https://clickandpledge.com/webinars/
                        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                        Comment


                        • #13
                          ok thank you

                          Comment


                          • #14
                            Lyda

                            We are told by support that they have talked to you on the phone and you have received the email immediately, once you changed the email.

                            You may want to contact your email provider and them whitelist our receipt server IP / email address as they see fit. It seems like they are deleting the messages.

                            Let us know if we can be of more help.
                            Regards,
                            Click & Pledge Support Department

                            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                            Join us @ the educational webinars: https://clickandpledge.com/webinars/
                            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                            Comment


                            • #15
                              Thank you for being so on top of resolving this issue. It is much appreciated.

                              Comment

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