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  • Upgrade assistance

    Please upgrade our SF instance. I have granted you access.

    Organization: JoyRide Center, Inc.
    Click & Pledge account number: 28233
    Your Salesforce instance organization ID: 00DA0000000Zunn
    Click & Pledge app version: ?
    Package release date: [%PackageReleaseDate%]

  • #2
    Good day @pwagner@joyridecenter.org

    We have upgraded your Salesforce instance as requested.

    It is highly recommended that you login to the Connect & re-establish connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce.

    To establish connection please see the following KB article: https://cnp.mn/Salesforce-Connection

    Latest Release notes: http://cnp.mn/Salesforce-Latest-Releases

    You may also join our Power of Us Hub: https://bit.ly/1cO852O

    Please - We also love to know what you think about our platform. Please review our apps on AppExchange:

    Payment: https://bit.ly/cnp-paas-review
    Event: https://sforce.co/1yYgEPM

    Please let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      I got another email today, see below. You just did this on the 13th, right? So I am good to go?

      WE LOVE TO UPGRADE, and it looks like your Click & Pledge Salesforce apps need to be upgraded. The upgrade is free. Itís painless. And we do most of the work.

      Dear Peggy,

      Our records show that your Click & Pledge Salesforce apps have not been upgraded and have reached their end of life for support. Data is no longer posting to your Salesforce instance. Please submit a request to the Click & Pledge Forum for upgrade assistance.

      When requesting free upgrade assistance on the Click & Pledge Forum, please be sure to grant "Click & Pledge Support" access to your Salesforce instance and include:

      Organization: JoyRide Center, Inc.
      Click & Pledge account number: 28233
      Your Salesforce instance organization ID: 00DA0000000Zunn
      Click & Pledge app version:
      Package release date: [%PackageReleaseDate%]

      Comment


      • #4
        The possible reason you have received the above message because the User that is being used for connection does not have permission to read the object. However, we have assigned the permissions so that moving forward you should not receive it. We highly recommend that you re-establish the connection with this user pwagner******** .
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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