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  • Upgrade Request

    Hello,

    Our agency received this notification that C&P needs to make updates to our C&P Apps. We have granted the extension for one week. Please find details from the email below.

    Organization: Cradles to Crayons, Inc.
    Your Salesforce instance organization ID: 00D80000000dpUF
    Last edited by CradlestoCrayonsAdmin; 03-12-2019, 09:12 AM.

  • #2
    Good day @CradlestoCrayonsAdmin

    We just reviewed and we don't have access to your instance:

    Click image for larger version

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    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Apologies, I just hit "save".

      Comment


      • #4
        CnP.Support.AM I received a notice to deploy my package but it looks like it'd already been run. Was that CnP, an old version, or am I looking in the wrong spot?

        Comment


        • #5
          The process of installing the package in Salesforce instance is called the deploy process. It is a default message. You don't have to do anything and NO need to worry about it. We will update you once the update complete.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            We have upgraded your Salesforce instance as requested.

            It is highly recommended that you login to the Connect & re-establish connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce.

            To establish connection please see the following KB article: https://cnp.mn/Salesforce-Connection

            Latest Release notes: http://cnp.mn/Salesforce-Latest-Releases

            Please let us know if we can be of any further assistance.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Hello,

              I tested a sample donation and the information posted to our Salesforce instance without the steps to establish connection. Is it still recommended to do that even if the money makes it into the agency?

              R

              Comment


              • #8
                It is always best practice to re-establishing the connection. You may see that your account is already connected and data will post to your instance but this does not mean the new information has posted to Salesforce. So, YES, please re-establish the connection.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment

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