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  • Upgrade assistance needed

    Please upgrade our Salesforce instance PaaS, Library, and Events. Our org id is 00Do0000000KJds. I have granted 1 week of access. Thank you.

  • #2
    Good day Coleen :

    We have upgraded your Salesforce instance as requested.

    It is highly recommended that you login to the Connect & re-establish connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce.

    To establish connection please see the following KB article: https://cnp.mn/Salesforce-Connection

    Latest Release notes: http://cnp.mn/Salesforce-Latest-Releases

    You may also join our Power of Us Hub: https://bit.ly/1cO852O

    Please - We also love to know what you think about our platform. Please review our apps on AppExchange:
    Please let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      I received an email today that there is a problem with our connection. I followed all the steps to reconnect yesterday, so I thought everything was fine. Today I tried to re-establish the connection following the instructions, however, after I clicked "Verify," and logged in as our api admin, I did not receive a prompt asking me to "Allow." Please help!

      Comment


      • #4
        Good day @Coleen

        We have seen that in the case of user non-Administrative it won't prompt you with the popup. Please make sure that you are integrating with System Administrator profile user in Salesforce.

        Please check and let us know what you see. Also, please grant us access to your instance and share the username you are using for integration so that we can review it.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          I have granted 1 week of access. I am logging in as "API User," our integration user, which has a System Administrator profile.

          Thank you.

          Comment


          • #6
            May I ask you to please check now by verifying the connection? Please make sure to try in some new browser maybe something blocking in the current one.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              I tried verifying with both Chrome and Firefox, but the prompt did not appear for me to click "Allow" in either browser. However, data seems to be going into Salesforce just fine as far as I can tell.

              Comment


              • #8
                Yes, data is posting. Since the data is posting, all is well. Let us know if you see any issues.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment

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