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  • jcalabrese
    started a topic Upgrade assistance needed

    Upgrade assistance needed

    Please upgrade the Salesforce instance ID: 00DG0000000j3Nc with the latest release. Access has been granted for 1 week. The Library seemed to upgrade ok but the PAAS received errors. I need to upgrade all three (including Events as well)

    Joe

  • CnP.Support.AM
    replied
    Good day @jcalabrese

    Simply go to the Users and assign the permission sets to the users you would like to give access over C&P. Here the help KB article: http://help.clickandpledge.com/custo...ticles/2516413

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  • jcalabrese
    replied
    I have a feeling something went wrong. I need all users to have access to the updates. Our main data entry person now cannot find donors in the system when using the virtual terminal. It is like no donors exist for her. When I log in, it isn't a problem. So I think that may be the problem. Please help.

    Leave a comment:


  • CnP.Support.MA
    replied
    Good day jcalabrese :

    We have upgraded your Salesforce instance as requested.

    It is highly recommended that you login to the Connect & re-establish connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce.

    To establish connection please see the following KB article: https://cnp.mn/Salesforce-Connection

    Latest Release notes: http://cnp.mn/Salesforce-Latest-Releases

    You may also join our Power of Us Hub: https://bit.ly/1cO852O

    Please - We also love to know what you think about our platform. Please review our apps on AppExchange:
    Please let us know if we can be of any further assistance.

    Leave a comment:

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