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  • Upgrade assistance request

    Please assist with Donor Management (PaaS) and Events per the following end of life email notice we received. We have granted access.
    End of Life (EOL) Application Support Announcement
    Starting October 1, 2018, applications that are more than 1 year old will no longer be supported or updated.

    Dear Sandy,

    Our records indicate that your organization's Salesforce instance is not up to date and shows a version that has reached its End of Life for support (read more).
    Here is some information that may help with identifying the account:

    Organization: After the Harvest
    Your Salesforce instance organization ID: 00Do0000000ISZV
    Click & Pledge app version: 9.1703090007
    Package release date: 03/21/2017

    Starting October 1, data will no longer post to your Salesforce instance until it is upgraded. Please submit a request to the Forum for free upgrade assistance.

  • #2
    Good day SherryL :

    We have upgraded your Salesforce instance as requested.

    It is highly recommended that you login to the Connect & re-establish connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce.

    To establish connection please see the following KB article: https://cnp.mn/Salesforce-Connection

    Latest Release notes: http://cnp.mn/Salesforce-Latest-Releases

    You may also join our Power of Us Hub: https://bit.ly/1cO852O

    Please - We also love to know what you think about our platform. Please review our apps on AppExchange:
    Please let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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