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Install C&P Salesforce Apps (Donor Management (PaaS) and Events)

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  • Install C&P Salesforce Apps (Donor Management (PaaS) and Events)

    I would like to have Click&Pledge applications installed.
    Salesforce Organization ID: 00DA0000000bfeU
    I have already granted login access.
    I would like both Donor Management (Payments as a Service) and Events installed.

    Thank you!!!
    Emily
    Friends of the Dillon Ranger District

  • #2
    Good day @emily@fdrd.org

    We have upgraded your instance with latest version of Library and PaaS. However, our attempts to upgrade the C&P Events app do not seem to be working. Are you receiving any errors from Salesforce regarding upgrades failing? If so, please post them here so we can review the issue. Given your instance (Events) is too many versions behind we have to upgrade it through a series of intermediate updates. As of this moment, all attempts have failed. Once we have the failure emails (if any) we may be able to figure out what is going on.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      I received 3 error emails. I will copy and paste them below. Thanks!

      Your request to install package "Click & Pledge Events Click & Pledge Events" was unsuccessful. None of the data or setup information in your salesforce.com organization was affected.

      If your install continues to fail, contact Salesforce CRM Support through your normal channels and provide the following information.

      Organization: Friends of the Dillon Ranger District (00DA0000000bfeU)
      User: Emily Bruyn (0050f000008w026)
      Package: Click & Pledge Events (04t90000000J9cL)

      Problem:

      1. Apex Classes(01p0f000004hUgY) updateregistrant.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class UpdateRegistrant : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      2. Apex Classes(01p0f000004hUgU) ticketdesign.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class TicketDesign : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      3. Apex Classes(01p0f000004hUgV) ticketsendingbutton.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class TicketSendingButton : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      4. Apex Classes(01p0f000004hUgW) ticketsendingbuttonregistrant.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class TicketSendingButtonRegistrant : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      5. Apex Classes(01p0f000004hUgX) upcomingevent_class.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class UpcomingEvent_class : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      6. Apex Classes(01p0f000004hUgQ) test_eventsclasses_2.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class Test_EventsClasses_2 : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      7. Apex Classes(01p0f000004hUgR) test_eventsclasses_3.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class Test_EventsClasses_3 : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      8. Apex Classes(01p0f000004hUgS) test_eventsclasses_temp.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class Test_EventsClasses_Temp : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      9. Apex Classes(01p0f000004hUgT) test_eventsclasses_triggers.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class Test_EventsClasses_Triggers : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      10. Apex Classes(01pG0000002QIga) test_eventsclasses.null()
      line 2150, column 24: Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      11. Apex Classes(01p0f000004hUgj) updaterecords.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class updateRecords : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      12. Apex Classes(01p0f000004hUgk) updaterecordscount_class.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class updaterecordscount_class : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      13. Apex Classes(01p0f000004hUgl) widget_class.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class widget_class : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null




      Your request to install package "Click & Pledge Events Click & Pledge Events" was unsuccessful. None of the data or setup information in your salesforce.com organization was affected.

      If your install continues to fail, contact Salesforce CRM Support through your normal channels and provide the following information.

      Organization: Friends of the Dillon Ranger District (00DA0000000bfeU)
      User: Emily Bruyn (0050f000008w026)
      Package: Click & Pledge Events (04t90000000RSCM)

      Problem:

      1. Apex Classes(01p0f000004hUi3) updaterecordscount_class.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class updaterecordscount_class : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      2. Apex Classes(01p0f000004hUhr) updateregistrant.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class UpdateRegistrant : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      3. Apex Classes(01p0f000004hUi4) widget_class.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class widget_class : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      4. Apex Classes(01p0f000004hUhn) ticketdesign.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class TicketDesign : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      5. Apex Classes(01pG0000002QIga) test_eventsclasses.null()
      line 2150, column 24: Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      6. Apex Classes(01p0f000004hUho) ticketsendingbutton.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class TicketSendingButton : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      7. Apex Classes(01p0f000004hUhp) ticketsendingbuttonregistrant.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class TicketSendingButtonRegistrant : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      8. Apex Classes(01p0f000004hUhq) upcomingevent_class.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class UpcomingEvent_class : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      9. Apex Classes(01p0f000004hUi2) updaterecords.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class updateRecords : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      10. Apex Classes(01p0f000004hUhj) test_eventsclasses_2.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class Test_EventsClasses_2 : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      11. Apex Classes(01p0f000004hUhk) test_eventsclasses_3.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class Test_EventsClasses_3 : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      12. Apex Classes(01p0f000004hUhl) test_eventsclasses_temp.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class Test_EventsClasses_Temp : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      13. Apex Classes(01p0f000004hUhm) test_eventsclasses_triggers.null()
      line -1, column -1: Dependent class is invalid and needs recompilation:
      Class Test_EventsClasses_Triggers : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
      null

      Comment


      • #4
        Your request to install package "Click & Pledge Events Click & Pledge Events" was unsuccessful. None of the data or setup information in your salesforce.com organization was affected.

        If your install continues to fail, contact Salesforce CRM Support through your normal channels and provide the following information.

        Organization: Friends of the Dillon Ranger District (00DA0000000bfeU)
        User: Emily Bruyn (0050f000008w026)
        Package: Click & Pledge Events (04t90000000Qydu)

        Problem:

        1. Apex Classes(01pG0000002QIga) test_eventsclasses.null()
        line 2117, column 24: Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
        null

        2. Apex Classes(01p0f000004hUiq) test_eventsclasses_2.null()
        line -1, column -1: Dependent class is invalid and needs recompilation:
        Class Test_EventsClasses_2 : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
        null

        3. Apex Classes(01p0f000004hUir) test_eventsclasses_3.null()
        line -1, column -1: Dependent class is invalid and needs recompilation:
        Class Test_EventsClasses_3 : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
        null

        4. Apex Classes(01p0f000004hUiw) ticketsendingbuttonregistrant.null()
        line -1, column -1: Dependent class is invalid and needs recompilation:
        Class TicketSendingButtonRegistrant : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
        null

        5. Apex Classes(01p0f000004hUix) upcomingevent_class.null()
        line -1, column -1: Dependent class is invalid and needs recompilation:
        Class UpcomingEvent_class : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
        null

        6. Apex Classes(01p0f000004hUis) test_eventsclasses_temp.null()
        line -1, column -1: Dependent class is invalid and needs recompilation:
        Class Test_EventsClasses_Temp : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
        null

        7. Apex Classes(01p0f000004hUit) test_eventsclasses_triggers.null()
        line -1, column -1: Dependent class is invalid and needs recompilation:
        Class Test_EventsClasses_Triggers : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
        null

        8. Apex Classes(01p0f000004hUiu) ticketdesign.null()
        line -1, column -1: Dependent class is invalid and needs recompilation:
        Class TicketDesign : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
        null

        9. Apex Classes(01p0f000004hUiv) ticketsendingbutton.null()
        line -1, column -1: Dependent class is invalid and needs recompilation:
        Class TicketSendingButton : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
        null

        10. Apex Classes(01p0f000004hUj7) widget_class.null()
        line -1, column -1: Dependent class is invalid and needs recompilation:
        Class widget_class : Method is not visible: void CnP_IaaS.PaaS_Class.getItemsString_node(CnP_IaaS.P aaS_Class)
        null

        Comment


        • #5
          Good day @emily@fdrd.org

          Access to your instance has been expired. Please extend the access so that we can review it.

          Looking forward to hearing back from you.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            I have granted access again for 3 days.

            Thank you!!

            Comment


            • #7
              Good day @emily@fdrd.org

              We are trying to upgrade your instance. You may be receiving an error message from Salesforce, please share most recent error message you received.

              Looking forward to hearing back from you.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                Here is the most recent error message I received this morning:

                Your request to install package "Click & Pledge Events Click & Pledge Events" was unsuccessful. None of the data or setup information in your salesforce.com organization was affected.

                If your install continues to fail, contact Salesforce CRM Support through your normal channels and provide the following information.

                Organization: Friends of the Dillon Ranger District (00DA0000000bfeU)
                User: Emily Bruyn (0050f000008w026)
                Package: Click & Pledge Events (04t90000000QSVN)
                Error Number: 114922960-8706 (-1829635666)
                Problem:

                1. Unknown method 'EventRegistration.Page_1_topage3()'
                EventRegistration_3: Unknown method 'EventRegistration.Page_1_topage3()'


                Thanks again!!!
                Emily

                Comment


                • #9
                  Good day @emily@fdrd.org

                  Do you mind if we uninstall the Events 1.29 and install the latest one? We see only 2 registrants in Events.

                  Looking forward to hearing back from you.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #10
                    Yes, you may uninstall the Events 1.29 and install the latest one.

                    Thanks,
                    Emily

                    Comment


                    • #11
                      Good day @emily@fdrd.org

                      We have upgraded and installed Events in your Salesforce instance as requested.

                      It is highly recommended that you login to the Connect & re-establish the connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce.

                      To establish connection please see the following KB article: https://cnp.mn/Salesforce-Connection

                      Release notes: http://cnp.mn/Salesforce-Latest-Releases

                      You may also join our Power of Us Hub: https://bit.ly/1cO852O

                      Please - We also love to know what you think about our platform. Please review our apps on AppExchange:

                      Payment: https://bit.ly/cnp-paas-review
                      Event: https://sforce.co/1yYgEPM

                      Please let us know if we can be of any further assistance.
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                      Comment


                      • #12
                        Hi there,
                        Thank you for the updates. I went through the steps to verify the connection and it said everything was verified succesfully. Then somebody went in and made a donation and I got 2 error messages in my email that the Salesforce connection and update failed:

                        Salesforce Connection Failure
                        Sorry but we are having problem communicating with your Salesforce account using the provided credentials.

                        Account Information:
                        • Click & Pledge account name: Friends of the Dillon Ranger District
                        • Click & Pledge account #: 19123
                        • Salesforce Organization ID: 00DA0000000bfeU

                        Please follow the steps below to verify the connection & update the information:
                        If you have any questions please give us a call at 866.999.2542 or email us at
                        Support@ClickandPledge.com.


                        Salesforce Update Failure
                        Sorry but we are having problem with your Salesforce account.

                        Account Information:
                        • Click & Pledge account name: Friends of the Dillon Ranger District
                        • Click & Pledge account #: 19123
                        • Salesforce Organization ID: 00DA0000000bfeU

                        Please follow the steps below to verify the connection & update the information:
                        If you have any questions please give us a call at 866.999.2542 or email us at
                        Support@ClickandPledge.com.


                        I don't know what to do, as I already went through the steps to verify the connection. Could you please help?

                        Thanks,
                        Emily

                        Comment


                        • #13
                          Good day @emily@fdrd.org

                          We have posted the transaction which initially timeout and result the above error. However, moving forward if you see any issues please let us know.
                          Regards,
                          Click & Pledge Support Department

                          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                          Join us @ the educational webinars: https://clickandpledge.com/webinars/
                          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                          Comment

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