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  • Post Installation Assistance

    Please complete post install steps for Salesforce installation for Org ID 00D0n000000CnKC.

    Thank you!

  • #2
    Good day @melinda.cannell

    In order to complete the post installation we need to have the Force.com domain set up

    Click image for larger version

Name:	site create1.jpg
Views:	1
Size:	73.3 KB
ID:	33408


    Please confirm your organization's website so we can set this up and complete the rest of the installation. Note that you cannot modify your Force.com domain name after the registration process.

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Our force.com domain is foundationforvps.my.salesforce.com. Thank you.

      Comment


      • #4
        Good day @melinda.cannell

        Per request we have performed all the post install steps in your instance.

        Please check and let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Please complete post installation instructions for https://foundationforvps.my.salesforce.com id# 00Dj0000001opJm.

          Thank you.

          Comment


          • #6
            Good day @melinda.cannell

            We don't have access to above OrgID: 00Dj0000001opJm

            Click image for larger version  Name:	NO Accesss.jpg Views:	1 Size:	96.5 KB ID:	33904

            Please grant us access so that we can proceed to perform the post-install steps.

            Looking forward to hearing back from you.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              You now have access. Thank you.

              Comment


              • #8
                Good day @melinda.cannell

                In order to complete the post installation we need to have the Force.com domain set up:

                Click image for larger version  Name:	SiteCreation.jpg Views:	1 Size:	70.7 KB ID:	33940

                Please set this up so that we can complete the rest of the post-installation. Note that you cannot modify your Force.com domain name after the registration process.

                Looking forward to hearing back from you.
                Last edited by CnP.Support.PJ; 07-19-2017, 04:21 AM.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: <a href="https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003JGBvEAO" title="Click &amp; Pledge Donor Management on AppExchange" target="_Outside">Click &amp; Pledge Donor Management on AppExchange</a>

                Join us @ the educational webinars: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
                Are you on Salesforce? Join us at the Power of Us Hub: <a href="https://powerofus.force.com/0F980000000CjpC" title="Power of Us Hub" target="_Outside">https://powerofus.force.com/0F980000000CjpC</a>

                Comment


                • #9
                  Our Force.com domain name is foundationforvps.force.com .

                  Thank you.

                  Comment


                  • #10
                    Good day @melinda.cannell

                    We have completed all the post install steps in your instance as requested.

                    Please check and let us know if we can be of any further assistance.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: <a href="https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003JGBvEAO" title="Click &amp; Pledge Donor Management on AppExchange" target="_Outside">Click &amp; Pledge Donor Management on AppExchange</a>

                    Join us @ the educational webinars: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
                    Are you on Salesforce? Join us at the Power of Us Hub: <a href="https://powerofus.force.com/0F980000000CjpC" title="Power of Us Hub" target="_Outside">https://powerofus.force.com/0F980000000CjpC</a>

                    Comment


                    • #11
                      Thank you for completing post install steps, however transactions are not going into Salesforce. Account status and connection are active. I originally connected C & P to a sandbox and had no issues. Followed same steps for production. When referring to the tutorial there is one difference...in the C & P portal there is no tab under 3rd party labeled Salesforce Connection. For the sandbox connection this didn't affect integration.

                      Can you provide assistance?

                      Comment


                      • #12
                        Good day @melinda.cannell

                        Integration part of Salesforce under 3rd party had taken off from the legacy portal. However, we noticed that you have established the connection under Connect portal and found that, as of recent transaction from yesterday has been posted to Salesforce:

                        Click image for larger version

Name:	Recent Transaction.jpg
Views:	1
Size:	138.0 KB
ID:	34039

                        Have you reviewed the C&P Temporary Contacts?

                        Please grant us access and share the order numbers which you think didn't posted so that we can review it.
                        Regards,
                        Click & Pledge Support Department

                        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                        Join us @ the educational webinars: https://clickandpledge.com/webinars/
                        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                        Comment

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