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  • UVHaven
    replied
    I just tried registering again but this time it wouldn't go to a landing page. It is still thinking on this page: https://faas.cloud.clickandpledge.com/. Did the payment go through? How can I make it go to a landing page?

    Also, why would that individual be blocked? She had never used our system before. Can you unblock everyone?

    Thanks.


    Originally posted by Support.Department View Post
    Good day!

    Please see the link you sent me:

    https://uppervalleyhaven.org/3802-2/...ZjYxMjU=&RefID

    and its elements (arguments):

    on=1303131046587489685&
    response=decline&
    hashresponse=ZTBkM2Q4ZWIzM2IzZTE4M2JmODhiMmMyOTc0N zIzZGJkZjYxMjU=&
    RefID

    on = order number
    response= is the bank's response
    hashresponse = a security code for developers to ensure the post back response source.
    RefID = a text posted to the forms processor for post back - typically used when a transaction updates an internal database and the primary key is passed on as part of the payment to help with updating the same transaction in post back.

    We reviewed your transaction and your donor was also blocked due to their IP having been blocked before. The donor has been cleared now and it should be fine. When testing is done with production servers and patterns matching fraud are detected the system will automatically stops any future activity.

    Please test your system and let us know if you still have any issues.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Please see the link you sent me:

    https://uppervalleyhaven.org/3802-2/...ZjYxMjU=&RefID

    and its elements (arguments):

    on=1303131046587489685&
    response=decline&
    hashresponse=ZTBkM2Q4ZWIzM2IzZTE4M2JmODhiMmMyOTc0N zIzZGJkZjYxMjU=&
    RefID

    on = order number
    response= is the bank's response
    hashresponse = a security code for developers to ensure the post back response source.
    RefID = a text posted to the forms processor for post back - typically used when a transaction updates an internal database and the primary key is passed on as part of the payment to help with updating the same transaction in post back.

    We reviewed your transaction and your donor was also blocked due to their IP having been blocked before. The donor has been cleared now and it should be fine. When testing is done with production servers and patterns matching fraud are detected the system will automatically stops any future activity.

    Please test your system and let us know if you still have any issues.

    Leave a comment:


  • UVHaven
    replied
    I just tried to register again and it gave me the declined message. I registered without an email address. Here is my URL:

    https://uppervalleyhaven.org/3802-2/...Y2ZmZjY0&RefID=

    Leave a comment:


  • UVHaven
    replied
    I don't know what the URL was for the error. I asked her to send the the URL and haven't heard back from her yet. Another community member just tried to register and receieved a DECLINE message... here is her URL:
    https://uppervalleyhaven.org/3802-2/...ZjYxMjU=&RefID=

    She used her card earlier today and shouldn't have a problem.

    We have a email promoting people to use this page going out at 12:30 Eastern time. Please help.

    Can you tell me what the required fields for the form are? Could this be causing the error and decline message?

    Is there a way I can clear people who receive the decline message?

    Thanks.

    Originally posted by Support.Department View Post
    Good day,

    Please be more specific when you report an error.

    Stating that a user encountered an error does not really tell us anything to help resolve your issue. Your form is a custom form and the errors post to the URL stating what the reason for the issue is.

    Error to us means system error and not decline. Did your user experience a DECLINE or an ERROR condition with your custom form?

    Have you tested the form? We have removed all IP and email addresses that were blocked. We have also removed other blocked parameters related to your account so you should be able to do a transaction & test.

    If your transaction encounters and error please copy and past the URL to the page and let us review the error message. The error messages tell you exactly what has gone wrong.

    Leave a comment:


  • CnP.Support
    replied
    Good day,

    Please be more specific when you report an error.

    Stating that a user encountered an error does not really tell us anything to help resolve your issue. Your form is a custom form and the errors post to the URL stating what the reason for the issue is.

    Error to us means system error and not decline. Did your user experience a DECLINE or an ERROR condition with your custom form?

    Have you tested the form? We have removed all IP and email addresses that were blocked. We have also removed other blocked parameters related to your account so you should be able to do a transaction & test.

    If your transaction encounters and error please copy and past the URL to the page and let us review the error message. The error messages tell you exactly what has gone wrong.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Your emails were all blocked and are now removed.

    Please do NOT test when in production since you won't be able to do any transactions once your digital persona is blocked.

    Leave a comment:


  • UVHaven
    replied
    I just had someone else try to register from a different location and they received an error message. Please help!

    Leave a comment:


  • UVHaven
    replied
    [Emails removed to protect privacy]

    Thanks!

    Originally posted by UVHaven View Post
    Thanks for your quick response.

    I believe it is either 192.168.xxx.xxx or 173.166.xxx.xxx [removed by administrator for privacy]

    Thanks.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    I removed one of your IP's from the blacklist.

    Are you using random emails when testing? What email do you use when you are testing? I could not find the email set in your account in the blacklist but it should be also blocked.

    Please post it and I will remove it once processed.

    Leave a comment:


  • UVHaven
    replied
    Thanks for your quick response.

    I believe it is either 192.168.xxx.xxx or 173.166.xxx.xxx [removed by administrator for privacy]

    Thanks.


    Originally posted by Support.Department View Post
    Good day!

    In TEST mode we don't check for fraud and if your email or IP has been blocked it will still work in TEST mode.

    What IP address are you transacting (testing) with? We need to check if you have been blocked in our system.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    In TEST mode we don't check for fraud and if your email or IP has been blocked it will still work in TEST mode.

    What IP address are you transacting (testing) with? We need to check if you have been blocked in our system.

    Leave a comment:


  • UVHaven
    replied
    Thank you for the js files. It seems that the files are too big to work correctly. I'm trying to get the page working without the js files and everytime I try to make a payment, it says my card has been declined. What would cause that? It says this with ALL of my credit cards. It worked fine when it was in test mode.
    Here is the most recent url error I received:

    https://uppervalleyhaven.org/3802-2/...NjdmYjg0&RefID=

    Any thoughts? Please help as this page is active and people are registering.


    Originally posted by Support.Department View Post
    Good day!

    The files will be sent to you shortly.

    Please note that these JS files will be purely on an as-is basis and we cannot guarantee if no issues will result from their interaction with Wordpress. As stated we did a quick JavaScript to help you with your custom form that you had developed.

    Hope it helps.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    The files will be sent to you shortly.

    Please note that these JS files will be purely on an as-is basis and we cannot guarantee if no issues will result from their interaction with Wordpress. As stated we did a quick JavaScript to help you with your custom form that you had developed.

    Hope it helps.

    Leave a comment:


  • UVHaven
    replied
    Can you please get me these files? My registration page won't work without it. I was told I would have these files on Friday of last week.

    Originally posted by UVHaven View Post
    I just need a little bit more information to complete my registration page. Can you please send me the following files:

    js/jquery-1.9.0.js
    js/inline.js

    Thank you!

    Leave a comment:


  • UVHaven
    replied
    I just need a little bit more information to complete my registration page. Can you please send me the following files:

    js/jquery-1.9.0.js
    js/inline.js

    Thank you!

    Leave a comment:

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